Dynamics 365 Customer Service Specialist (Spain, Remote)

We are looking for an experienced professional with strong expertise in Microsoft Dynamics 365 Customer Service Workspace to join a dynamic and highly skilled team. You will play a key role in the design, development, and implementation of solutions within the Dynamics 365 environment, ensuring alignment with functional requirements and product best practices.

Key Responsibilities

• Design, develop, and optimize solutions based on Microsoft Dynamics 365 Customer Service Workspace

• Support the continuous improvement of the platform within the working environment

• Analyze functional requirements and ensure proper alignment with product capabilities

• Configure and implement solutions using Dynamics 365 Channel Integration Framework

• Apply best practices and official documentation guidelines when working with Copilot Service Workspace and Microsoft APM SDK

• Collaborate in agile environments using Scrum or Kanban methodologies

• Work with collaborative tools such as Jira

• Manage tasks autonomously while maintaining high quality standards in development and implementation

  

Required Skills and Experience

• Proven experience working in Microsoft Dynamics 365 Customer Service environments

• Knowledge of Copilot Service Workspace (based on official documentation)

• Experience implementing and configuring Dynamics 365 Channel Integration Framework

• Practical knowledge of Microsoft APM SDK

• Strong JavaScript programming skills

• Experience with TypeScript

• Fluent English and Spanish

What We Offer

• Opportunity to work on innovative and challenging projects

• A dynamic environment focused on continuous learning

• Integration into a highly qualified and multidisciplinary team

If you are passionate about Microsoft Dynamics 365 and want to contribute to impactful projects in a collaborative and forward-thinking environment, we would love to hear from you.