Customer Service Representative

Job Title: Customer Service Representative

Location: College Road, Lahore.
Job Type: Full Time
Job Timing: Night Shift, 5pm to 2am PKT

Job Summary:

We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will act as a liaison between the company and its customers, ensuring excellent service standards, responding efficiently to customer inquiries, and maintaining high customer satisfaction.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.

• Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting the best solution, and following up to ensure resolution.

• Maintain customer records by updating account information in the CRM system.

• Process orders, forms, applications, and requests accurately.

• Follow communication procedures, guidelines, and policies.

• Escalate unresolved issues to the appropriate internal teams.

• Provide feedback on the efficiency of the customer service process.

• Handle returns or exchanges in accordance with company policies.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Qualifications:

• Bachelor's degree in relevant field

• Proven customer support experience or experience as a client service representative.

• Strong phone contact handling skills and active listening.

• Familiarity with CRM systems and practices is a plus.

• Excellent communication and presentation skills.

• Ability to multi-task, prioritize, and manage time effectively.

• Problem-solving skills and attention to detail.