General Manager - Mitigation Dept.

Our client is a well-established disaster cleanup and property restoration company serving residential, commercial, and institutional clients across Rhode Island and southern New England. They help property owners recover quickly and safely from water, mold, fire, and storm-related events. Our reputation is built on delivering high-quality work, clear communication, and long-term growth opportunities for our team members.

Position Summary 

Were seeking a hands-on, team-focused Mitigation Department Manager to lead our mitigation division. This role is central to our operational success, with responsibility for overseeing all mitigation projects, managing team capacity and performance, and continually refining the systems that allow us to scale our work and serve our clients with excellence.

The ideal candidate will combine technical experience in property restoration with strong people leadership skills and a performance-driven mindset. You will oversee the execution of all mitigation projects, guide the development of your team, ensure efficient use of company assets, and help deliver exceptional service to customers and referral partners.

Key Responsibilities

Operational Leadership

Oversee all mitigation projects from start to finish, ensuring quality, timeliness, profitability, and customer satisfaction

Step in to manage or troubleshoot challenging projects as needed, interacting with customers, adjusters, subcontractors, and internal teams

Leverage software tools to manage job progress, documentation, invoicing, and collections

Maintain project compliance with permitting, safety, and documentation standards

Financial Oversight

Monitor project-level and division-level performance, identifying opportunities to improve margin, cost control, and job flow

Forecast and manage team capacity based on demand trends

Collaborate in the budgeting process and regularly review key performance indicators

Team Leadership & Development

Lead and develop a team of estimators, project managers, technicians, and administrators

Conduct performance reviews, set expectations, and manage all aspects of career progression, including hiring, promotions, and coaching

Create a culture of accountability, professionalism, and continuous improvement

Oversee technician scheduling and ensure consistent adherence to safety protocols

Asset & Facility Management

Manage company mitigation assets including vehicles, equipment, and consumables

Oversee warehouse operations and implement effective inventory and housekeeping practices

Identify and justify capital investment needs and ensure effective return on investment

Cross-Functional Collaboration

Work closely with our repair division to ensure a smooth transition from mitigation to repair projects

Support business development by representing the technical capabilities of the mitigation team with key customers and referral sources

Assist in growing commercial accounts through technical support in sales conversations

Qualifications

5+ years of experience in property restoration, construction, or a closely related field

2+ years of team leadership or departmental management experience required

Deep understanding of water, mold, fire, and biohazard mitigation procedures and standards

Strong project management and organizational skills

Proficiency in restoration software platforms (e.g., Dash, Xactimate) and digital documentation tools

Valid driver's license and ability to travel locally to job sites

Preferred Attributes

High attention to detail with the ability to manage many moving parts

Strong leadership presence and ability to coach, motivate, and hold people accountable

Excellent written and verbal communication skills

Commercial instincts and comfort working in a performance-driven environment

Desire to grow with the company and help scale operations in additional markets