Stateroom Hostess/Steward

PURPOSE OF POSITION

Reporting to the Assistant Housekeeper. Responsible for cleaning and maintenance of approximately 12-15 Guest Staterooms and Suites as per established VOC standards. Handle guests request or complaints. Ensure the confidentiality and security of all guest rooms.

YOUR RESPONSIBILITIES

Clean Guest cabins twice daily; day service and turndown service; 12-15 cabins per day; within 5 hours on each shift this includes but is not limited to:

• Making beds
  
• Cleaning bathrooms & toilets
  
• Vacuuming
  
• Dusting
  
• Cleaning windows and mirrors
  
• Replenishing linens, towels and room amenities
  
• Ensuring general maintenance of stateroom
  
• Cleaning stateroom balconies
  
• Removal/breakdown of room service trays, dishes and glassware
  
• Garbage handling and separation
  
• Ice deliveries
  
• Guest laundry
  
• Shoeshine service
  
• Clean assigned Guest corridors, trolleys and lockers
  
• Handle and distribute Guest luggage on embarkation days and in the evening before debarkation
  
• Create Memorable moments in guest staterooms by acknowledging birthday, special requests etc
  
• Report all deficiencies for repair and maintenance using shipboard reporting systems
  
• Work with various chemicals and cleaning tools
  
• Operate in line with all USPH, Environmental, Safety and Security Policy
  
• Perform other duties as assigned by Leader
  

REQUIREMENTS

• Housekeeping experience cleaning 10-15 rooms twice daily
  
• Previous experience working in an operation with high standards of Guest service and cleanliness such as 5 star deluxe hotels or ships
  
• Ship experience preferred
  
• Ability to interact with Guests
  
• Strong Guest Services focus and follow up
  
• Excellent English communication skill both spoken and written
  
• Outgoing personality
  
• Able to handle and use chemicals and cleaning tools
  
• Be able to work in a standing position for a long period of time
  
• Must be physically able to handle 23+ Kgs
  

BENEFITS

• Working for the best Cruise Line company in the world
• Excellent salary in USDollars
• Great benefits