Front Office Production Support Equities

Front Office Production Support:  Equities

Location: Sydney (5 days in office)

Employment Type: Long Term Contract,  Permanent Potential

Industry: Investment Bank

About the Role

We are seeking a Front Office Production Support Analyst to join a high-performing Equities technology team within a leading global investment bank. This role sits directly on the trading floor and provides hands-on support to Front Office users across Equities Trading, Sales, and related business functions.

You will be responsible for ensuring the stability, availability, and performance of front-office systems, managing real-time issues, and working closely with traders to troubleshoot and resolve technical and functional problems. This is a fast-paced role suited to someone who thrives in a high-pressure environment and has strong communication skills.

Key Responsibilities

• Provide real-time technical and functional support to Equities Trading and Sales teams.
• Monitor front-office applications, pricing engines, and market connectivity to ensure system stability.
• Respond quickly to incidents, perform root-cause analysis, and implement fixes or workarounds.
• Manage system outages, escalating to development and infrastructure teams when required.
• Support daily trading activities including start-of-day checks, end-of-day processes, and trade flow monitoring.
• Liaise with global support teams to ensure consistent, follow-the-sun coverage.
• Maintain documentation, runbooks, and knowledge bases for support processes.
• Work closely with developers to contribute to system improvements and automation initiatives.

Skills & Experience

Required:

• 3-10 years experience in Production Support, Application Support, or Trading Support within an Investment Bank or financial markets environment.
• Strong understanding of Equities products and trade lifecycle flows. 
• Experience supporting front-office systems and traders in a fast-paced environment.
• Proficiency with scripting and troubleshooting tools (e.g., Python, Shell, SQL).
• Knowledge of Linux/Unix environments.
• Excellent communication and stakeholder management skills.
• Experience with market data, FIX connectivity, or OMS/EMS platforms.
• Exposure to automation or monitoring tools (e.g., Geneos, Kafka, AppDynamics, Splunk).
• Experience working on a trading floor or supporting high-frequency trading environments.