Business Consultant - Data Governance SaaS

Business Consultant – Onboarding & Delivery

Role can be based in Sydney (AU HQ), Brisbane, Melbourne, Canberra or Remote. 

About the Role

We are seeking a Business Consultant to support customer onboarding, implementation, and ongoing solution delivery for a growing SaaS organisation. This role combines consulting, implementation, stakeholder engagement, and solution design, helping customers achieve value from enterprise software platforms.

Key Responsibilities

• Lead customer onboarding activities from project initiation through to successful adoption.
• Facilitate workshops to gather business requirements and define governance and operational frameworks.
• Configure and deploy platform capabilities, integrations, and connectors.
• Produce implementation documentation, progress updates, and delivery artefacts.
• Translate customer requirements into scalable business solutions and configuration recommendations.
• Support post-implementation enhancement projects and ongoing customer initiatives.
• Collaborate with Customer Success, Product, Engineering, and Sales teams to ensure successful delivery outcomes.
• Provide guidance to customers on best-practice information management, governance, and compliance processes.

About You

Essential

• 3+ years' experience in SaaS implementation, onboarding, consulting, or technology delivery.
• Experience working with information governance, records management, compliance, or enterprise content management solutions.
• Strong stakeholder management and workshop facilitation skills.
• Experience gathering business requirements and translating them into practical solutions.
• Exposure to integrations, metadata configuration, connectors, or enterprise software platforms.
• Excellent written and verbal communication skills.
• Ability to manage multiple customer engagements simultaneously.

Highly Regarded

• Experience with Microsoft 365, SharePoint, Exchange, or similar enterprise platforms.
• Experience delivering solutions within regulated industries such as financial services, government, or critical infrastructure.
• Relevant qualifications in Information Management, Business Systems, Records Management, or a related field.
• Experience using AI productivity tools to support delivery and documentation.