IT Specialist

JOB SUMMARY

The IT Specialist will help maintain and provide day-to-day IT systems-related support, ensuring optimal performance of

servers, end-user systems, applications software, and networks is available 7/24/365. The specialist will also support staff and

help improve the process of the various IT systems. Expertise in different operating systems and networking protocols is

essential. The specialist must handle confidential information professionally.

MAIN RESPONSIBILITIES

REGULAR RESPONSIBILITIES

Customer Service

Resolve problems promptly and use effective and respectful communication.

Provide identity and access management for all user accounts, network accounts, and permissions across assigned

business line applications.

Administer and manage various services (e.g. DHCP, DNS, NFS, SSL certificates, Remote Desktop Services, Office

365, Azure AD, Exchange, Teams, SharePoint, OneDrive, and Payment).

Onboard staff and perform orientation and introduction to IT systems.

Develop and maintain technical documentation, training, and how-to guides for staff.

Manage and administer web updates as necessary.

Provide on-call (weekends) and after-hours support as and when assigned.

Hardware/Software

Support and perform helpdesk functions by providing technical support, diagnosing, and troubleshooting to resolve

SPECIFICATIONS: Qualifications/Training/Work Experience (Minimum requirements) for a crucial and highly valued role

in our organization.

Masters degree in Information Technology or College Diploma with relevant experience.

Technical certifications (e.g. ITIL, Microsoft 365, Azure, CompTIA A+/Network+, CCNA, CISSP).

Minimum of four years of progressive experience in a similar position.

Networking experience and understanding (e.g. Cisco and Fortinet).

Systems experience and understanding (e.g., VMware ESXi, vSphere, Microsoft Hyper V, Scale HC3, Office 365

administration, Windows Server, Active Directory, and ZFS file system).

VoIP telephony system experience and understanding (e.g. Mitel, Microsoft Teams, Zoom)

End-user systems and applications experience and understanding (e.g. MAC, Windows, Linux, SharePoint, Excel).

CRM experience and understanding (e.g. Tessitura).

Familiarity with IT service management and best practices.

Excellent verbal and written communication skills, with a proven ability to translate technical concepts into user-

comprehensible terms.

Ability to perform well in high-pressure and fast-paced work environments.

Excellent organizational and time management skills to determine priorities and manage multiple projects with

deadlines in a fast-paced and resource-lean environment.

Keen attention to detail and orientation towards accuracy.

Ability to work independently and collaboratively in a cross-functional and team-oriented environment.

Flexibility to work evenings, holidays, and weekends as required.