About the job Help Desk Administrator
Quantum Insights is seeking a highly motivated and skilled Help Desk Administrator to join our team on a full-time basis. As a Help Desk Administrator, you will be responsible for providing technical support and assistance to our internal employees and external clients. This is a great opportunity for someone who is passionate about technology and enjoys helping others.
Key Responsibilities:
- Respond to and resolve technical support requests from employees and clients via phone, email, or in person
- Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and other peripherals
- Install and configure software applications and updates
- Maintain and update user accounts and security permissions
- Monitor and maintain network and system performance
- Collaborate with IT team members to identify and implement process improvements
- Document and track all support requests and resolutions in our ticketing system
- Provide training and guidance to employees on technology best practices and procedures
- Stay up-to-date on emerging technologies and industry trends
- Participate in after-hours on-call support rotation as needed
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum of 2 years of experience in a help desk or technical support role
- Strong knowledge of Windows and Mac operating systems
- Experience with troubleshooting hardware and software issues
- Familiarity with networking concepts and protocols
- Excellent communication and customer service skills
- Ability to work independently and in a team environment
- Strong problem-solving and analytical skills
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus
At Quantum Insights, we value diversity and inclusion and are committed to creating a supportive and inclusive work environment for all employees. We offer competitive salary and benefits packages, as well as opportunities for career growth and development. If you are a self-starter with a passion for technology and helping others, we would love to hear from you. Apply now to join our dynamic and growing team!