Call Centre Agent

, permanent

Position: Call Centre Agent

Role Overview:

We are seeking a highly motivated and customer-oriented Call Centre Agent to join our team. As a Call Centre Agent, you will be the first point of contact for our clients and will play a crucial role in providing exceptional customer service and support. This is a full-time, permanent position with opportunities for growth and development within the company.

Key Responsibilities:

- Answer incoming calls and respond to customer inquiries and concerns in a professional and timely manner

- Provide accurate information about our products and services to customers

- Process orders, returns, and exchanges according to company policies

- Handle and resolve customer complaints and escalate issues as needed

- Maintain customer records and update information as necessary

- Meet and exceed individual and team performance targets

- Collaborate with other departments to ensure seamless customer experience

- Continuously strive to improve customer satisfaction and retention rates

Requirements:

- High school diploma or equivalent

- Minimum of 1-2 years of experience in a customer service or call centre role

- Excellent communication and interpersonal skills

- Ability to handle high call volumes and work in a fast-paced environment

- Strong problem-solving and decision-making skills

- Proficient in Microsoft Office and experience with CRM software is a plus

- Willingness to work flexible hours, including evenings and weekends

- Bilingual in English and French is an asset

Why Work for Us:

At Water Tower Group, we value our employees and strive to create a positive and inclusive work environment. As a member of our team, you will have access to competitive benefits, training and development opportunities, and a supportive team culture. We also offer opportunities for career advancement within the company.

Join our team and be a part of a company that is committed to providing top-quality products and services to our valued customers. Apply now and take the first step towards a rewarding career as a Call Centre Agent with Water Tower Group.