Job Openings IT Technician

About the job IT Technician

Location: Johannesburg, Gauteng
Employment Type: Full-Time, Permanent
Salary: R216,000 per annum (market-related, subject to experience)

Job Description

We are seeking a skilled and motivated IT Technician to provide technical support and maintain IT systems. The successful candidate will troubleshoot hardware and software issues, ensure network functionality, and support end-users to maintain operational efficiency. This role involves hands-on technical support, system maintenance, and collaboration with IT teams.

Key Responsibilities

  • Install, configure, and maintain computer hardware, software, and networks.

  • Troubleshoot and resolve technical issues related to desktops, laptops, printers, and peripherals.

  • Provide first- and second-line support to end-users, logging and tracking issues via ticketing systems.

  • Monitor and maintain network performance, including routers, switches, and firewalls.

  • Perform regular system updates, backups, and security checks.

  • Assist with IT asset management and inventory tracking.

  • Ensure compliance with company policies and South African IT and labor regulations.

Minimum Requirements

Educational Qualifications

  • South African High School Qualification: National Senior Certificate (Matric/Grade 12) with passes in Mathematics and English.

  • Tertiary Qualification (Advantageous):

    • National Certificate Vocational (NCV) Level 4 in Information Technology and Computer Science from an accredited TVET College.

    • OR National Diploma (N4-N6) in Information Technology or Technical Support from a TVET College.

    • OR Diploma/Degree in Information Technology, Computer Science, or a related field from a recognized university.

Experience and Skills

  • 0-2 years of experience in IT support, technical support, or a related role (experience in a TVET or IT environment is an advantage).

  • Proficiency in Microsoft Office (Excel, Word, Outlook) and operating systems (Windows, Linux is advantageous).

  • Knowledge of networking principles and hardware (e.g., routers, switches, wireless systems).

  • Familiarity with IT support tools (e.g., ticketing systems, remote desktop software).

  • Strong problem-solving, communication, and time-management skills.

  • Basic understanding of South African tax laws and compliance (e.g., PAYE, UIF, SDL) is a plus.

Additional Requirements

  • Valid South African drivers license (Code 8) is an advantage.

  • Ability to undergo vetting processes (citizenship, criminal checks, qualification verification).

  • Certifications such as CompTIA A+, Network+, or Microsoft Certified: IT Support are advantageous.

Package and Benefits

In compliance with South African labor laws, the remuneration package includes:

  • Basic Salary: R216,000 per annum, subject to annual review based on performance.

  • Statutory Benefits:

    • Contribution to Unemployment Insurance Fund (UIF) as per the Unemployment Insurance Act.

    • Skills Development Levy (SDL) contributions for ongoing training and development.

    • Pay-As-You-Earn (PAYE) tax deductions as per South African Revenue Service (SARS) regulations.

  • Additional Benefits:

    • Medical aid contribution (50% employer contribution to a registered medical scheme).

    • Pension/provident fund contribution (7.5% employer contribution, matched by employee).

    • Annual performance-based bonus (discretionary, typically 1-2 months salary).

    • Travel allowance for work-related travel (negotiable, approximately R2,500/month).

    • 21 days of annual leave, plus public holidays as per the Basic Conditions of Employment Act.

    • Paid sick leave (30 days over a 3-year cycle) and family responsibility leave (5 days per annum).

  • Professional Development: Access to training programs and learnerships to enhance skills in IT support and technical systems.

Application Process

  • Submit a comprehensive CV with three contactable references.

  • Include certified copies of qualifications (not older than three months).

  • Shortlisted candidates will undergo a vetting process, including citizenship, criminal, and qualification checks.

  • Correspondence will be limited to shortlisted candidates.

Notes

  • Late applications will not be accepted.

  • The employer is committed to diversity and equity in employment, in line with South African labor laws.

We are an equal opportunity employer and encourage applications from all qualified candidates.


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