About the job Client Support Officer
Location: Johannesburg, Gauteng
Employment Type: Full-Time, Permanent
Salary: R204,000 per annum (market-related, subject to experience)
Job Description
We are seeking a dedicated and professional Client Support Officer to deliver exceptional service to clients. The successful candidate will handle client inquiries, resolve issues, and maintain strong relationships to ensure client satisfaction. This role involves managing client communications, processing requests, and collaborating with internal teams to meet client needs.
Key Responsibilities
Respond to client inquiries via phone, email, or in-person, ensuring timely and accurate resolutions.
Process client requests, including orders, complaints, and account updates.
Maintain accurate client records in CRM systems and generate reports as needed.
Build and nurture positive relationships with clients to enhance retention and satisfaction.
Collaborate with internal teams (e.g., sales, technical support) to address client requirements.
Identify opportunities to improve client experience and provide feedback to management.
Ensure compliance with company policies and South African labor and consumer protection regulations.
Minimum Requirements
Educational Qualifications
South African High School Qualification: National Senior Certificate (Matric/Grade 12) with passes in Mathematics and English.
Tertiary Qualification (Advantageous):
National Certificate Vocational (NCV) Level 4 in Office Administration or Marketing from an accredited TVET College.
OR National Diploma (N4-N6) in Business Management, Customer Service, or Office Administration from a TVET College.
OR Diploma/Degree in Business Administration, Customer Service, Marketing, or a related field from a recognized university.
Experience and Skills
0-2 years of experience in customer service, client support, or a related role (experience in a TVET or client-facing environment is an advantage).
Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM software (e.g., Salesforce, Zoho, or HubSpot is advantageous).
Excellent communication, interpersonal, and problem-solving skills.
Ability to handle high-pressure situations and multitask in a fast-paced environment.
Basic understanding of South African tax laws and compliance (e.g., PAYE, UIF, SDL) is a plus.
Additional Requirements
Ability to undergo vetting processes (citizenship, criminal checks, qualification verification).
Package and Benefits
In compliance with South African labor laws, the remuneration package includes:
Basic Salary: R204,000 per annum, subject to annual review based on performance.
Statutory Benefits:
Contribution to Unemployment Insurance Fund (UIF) as per the Unemployment Insurance Act.
Skills Development Levy (SDL) contributions for ongoing training and development.
Pay-As-You-Earn (PAYE) tax deductions as per South African Revenue Service (SARS) regulations.
Additional Benefits:
Medical aid contribution (50% employer contribution to a registered medical scheme).
Pension/provident fund contribution (7.5% employer contribution, matched by employee).
Annual performance-based bonus (discretionary, typically 1-2 months salary).
21 days of annual leave, plus public holidays as per the Basic Conditions of Employment Act.
Paid sick leave (30 days over a 3-year cycle) and family responsibility leave (5 days per annum).
Professional Development: Access to training programs and learnerships to enhance skills in client service and relationship management.
Application Process
Submit a comprehensive CV with three contactable references.
Include certified copies of qualifications (not older than three months).
Shortlisted candidates will undergo a vetting process, including citizenship, criminal, and qualification checks.
Correspondence will be limited to shortlisted candidates.
Notes
Late applications will not be accepted.
The employer is committed to diversity and equity in employment, in line with South African labor laws.
We are an equal opportunity employer and encourage applications from all qualified candidates.