Office Admin & Portal Assistant

Purpose of this role is to support reception, incoming calls and walk in customers. To handle filing and coordination of the meeting rooms. To offer the upmost professionalism in all aspects of this role.
Responsibilities:

• Direct all company phone calls to the correct departments
• Assist with directing walk in customer queries, to the correct departments
• Scanning and filing of all company customer orders and other documents
• Organizing and maintaining the meeting room calendar and meeting refreshments
• Make sure that all parcels delivered to and leaving the reception area are dealt with correctly and get delivered to the correct department.
• To provide excellent customer service.
• Email-to-order tracking on the central incoming lines.
• Logging and monitoring of customer collections for the customer service dept.
• Linking invoices on TBC portal. (3 days)
• Raising RMAs and RMA investigations.
• Assisting with order capture overflow

Professional Qualifications & Experience:
Tertiary qualification

• Matric

Experience

• At least two years related experience
• Basic computer literacy
• Reception background and switchboard is an advantage

Key Competencies & Personal Attributes:

• Planning and organization skills
• Clear and professional communication skills
• Customer service skills
• Basic computer literacy
• Self-starter and self-motivated
• Strong time management skills
• Ability to work under pressure
• Ability to work as part of a team.
• Good telephone manners.