VIP Client Operations Manager (East Asia)

We are seeking a VIP Client Operations Manager to oversee high-value customer operations and deliver a premium, personalized service experience within a fast-growing Web3 and digital assets environment.

This role focuses on managing VIP clients, monitoring trading activity, and proactively supporting asset growth through tailored strategies and close client engagement.

Responsibilities:

• Oversee day-to-day operations related to VIP and high-net-worth clients.
• Manage transaction activity, new asset listings, and asset accumulation data for major customers.
• Provide dedicated one-to-one support for top-tier clients.
• Match services and solutions based on individual client needs and trading behavior.
• Monitor transaction and trading data of VIP clients.
• Proactively suggest strategies, follow up on execution, and support implementation in collaboration with internal teams.
• Work closely with internal stakeholders to ensure smooth execution of VIP services and operational excellence.

Requirements:

• 2+ years of experience in VIP client management or major customer operations.
• Experience within cryptocurrency exchanges, Web3 platforms, or digital asset businesses is strongly preferred.
• Proficiency in Korean and English/Chinese and English for business communication.
• Strong communication and relationship-building skills.
• High responsiveness and client-oriented mindset.
• Ability to analyze client data and translate insights into actionable recommendations.

Benefits:

• Join a globally distributed Web3 organization with a diverse, international team.
• Work in a high-growth environment at the forefront of blockchain and digital assets.
• Competitive compensation and benefits.
• Opportunity to contribute directly to the future of digital finance and next-generation trading platforms.