Agente Sac

● Resolver problemas y quejas Job Description: We are currently seeking a full-time, bilingual Agent for our company, Tims Contract. The ideal candidate will have advanced proficiency in English and previous experience in customer service. As an Agent, you will be responsible for managing chats, answering phone calls, providing customer support, and resolving any issues or complaints that may arise. Key Responsibilities: - Manage chat conversations with customers in a professional and efficient manner. - Answer incoming calls and assist customers with their inquiries and concerns. - Offer excellent customer support by providing accurate and timely information. - Resolve customer problems and complaints by using effective communication and problem-solving skills. - Maintain a high level of professionalism and customer service at all times. Qualifications: - Fluency in English, both written and verbal, is a must. - Previous experience in a customer service role is preferred. - Excellent communication and interpersonal skills. - Ability to multitask and handle a high volume of customer inquiries. - Strong problem-solving skills and the ability to remain calm under pressure. - Flexibility to work in a fast-paced and ever-changing environment. If you have a passion for providing exceptional customer service and are looking for a challenging and rewarding career opportunity, then we want to hear from you! Join our team at Tims Contract and help us deliver top-notch customer support to our clients. Apply now!