Cloud and Infrastructure Platform Engineer

TL;DR

• Cloud Platform Engineer for a major outcome-based Cloud and infrastructure platform managed service
• Senior-level hands-on cloud and infrastructure engineering role
• Fast-growing technology consultancy specialising in the energy sector - both renewables and oil & gas
• Aberdeen preferred; elsewhere in Scotland considered with regular travel to Aberdeen
• Must have real, hands-on, demonstrable experience supporting and maintaining production Windows and Linux infrastructure
• Strong Microsoft Azure, AWS and hybrid infrastructure experience also expected
• Primary T2/T3 engineering capability for a large hybrid multi-cloud production estate
• Troubleshoot complex incidents and deliver complex infrastructure changes across AWS, Azure and hybrid infrastructure
• Experience across Azure Arc, VMware, Windows/Linux, networking, identity, monitoring and backup highly desirable
• Exposure to Azure VMware Services, Oracle Cloud Infrastructure and Microsoft 365 tenant level administration beneficial
• Strong experience of automation and scripting, particularly PowerShell and Infrastructure as Code
• Lead problem investigation and root-cause analysis and contribute to major incident resolution
• Experience operating enterprise production environments through ITIL/ServiceNow processes strongly preferred
• Participate in an engineering on-call/escalation model supporting 24×7 P1/P2 incidents
• Energy sector, oil & gas or critical-infrastructure experience a plus
• Baseline Disclosure Scotland check required
• Background from a technology consultancy or managed service provider a plus
• Flexible working (we're very relaxed)

Who are we?

Hypercube Consulting is the leading technology partner for the energy sector. We're building a world-class team of technology experts with deep domain knowledge in all things energy - both renewables and oil & gas.

We work across cloud, infrastructure, data, AI and software, helping energy-sector organisations modernise and operate technology platforms that support genuinely important business services.

To understand more about who we are and what we do, visit our website here: Hypercube | Decision Intelligence for Energy

Role purpose

We're looking for Cloud Infrastructure Platform Engineers to provide the core technical engineering capability within a major cloud infrastructure and platform managed service for an oil & gas customer.

For this particular role, strong hands-on Windows, Linux, Azure and AWS experience is essential. We need someone who has genuinely operated this infrastructure in production — investigating incidents, making changes, maintaining services, troubleshooting networking and compute, responding to monitoring, supporting backup and recovery, and dealing with the day-to-day realities of keeping environments with this technology running.

This isn't a role where knowledge from certification or occasional project exposure will be enough. We are looking for someone who can demonstrate practical experience supporting and maintaining infrastructure with the envioronments above and who can take ownership of issues at T2/T3 level.

You will also need strong Microsoft Azure and hybrid infrastructure experience. This is a hands-on production engineering role sitting between our Cloud Infrastructire Platform Service Engineers and the Platform Technical Lead. You will own incidents and changes that require deeper investigation, broader technical knowledge or greater engineering judgement than routine operational support.

The environment is genuinely hybrid and multi-cloud, spanning Microsoft Azure, AWS, Linux, Windows, Azure VMware Solution, Azure Arc-enabled on-premises and offshore infrastructure, Oracle Cloud Infrastructure and Microsoft 365. The managed service also includes platform monitoring, patching, backup and recovery, automation, security remediation and operational support.

You will provide the primary T2/T3 engineering capability for the service, taking ownership of complex incidents, infrastructure changes, problem investigation and automation. In particular, you will strengthen the team's operational capability across the entire infrastructure estate.

This is different from a role where you spend six months building a platform and then hand it over to somebody else. You'll be responsible for keeping production services healthy and resolving the difficult problems that arise once technology meets the real world.

A typical week could involve diagnosing an AWS networking or EC2 issue, investigating a complex Azure connectivity problem, reviewing a failed Linux patch deployment, automating a recurring operational task, supporting a major incident, implementing a production infrastructure change or investigating a recurring backup problem.

The service operates within the customer's own ServiceNow environment and existing ITIL-aligned incident, request, change, problem and knowledge-management processes. Accurate ticket updates, sensible risk assessment, good documentation and disciplined change execution therefore matter alongside pure engineering ability.

You will work closely with the Platform Technical Lead and the wider Hypercube technical practice, giving you access to specialist expertise when an issue requires deeper knowledge of a particular technology.

You will also help develop the engineers around you. There is no direct line-management requirement, but we expect Cloud and Infrastructure Platform Engineers to share knowledge, mentor Service Engineers and help increase the technical capability of the whole team.

Key responsibilities

Incident and problem resolution

• Lead investigation and resolution of T2/T3 incidents across the customer's cloud and infrastructure estate
• Take escalations from Cloud and Infrastructure Platform Service Engineers and support them in developing stronger troubleshooting capability
• Support P1/P2 major incidents and coordinate technical investigation where required
• Perform structured root-cause analysis and drive permanent remediation for recurring or high-impact issues
• Maintain problem records and engage vendors or specialist engineers where deeper expertise is needed
• Escalate the most complex or high-risk issues to the Platform Technical Lead

Platform engineering

• Operate, maintain and troubleshoot production infrastructure across AWS, Microsoft Azure and the wider hybrid environment
• Take particular ownership of Azure and AWS operational support, including compute, networking, identity, monitoring, backup and platform troubleshooting
• Support Windows and Linux server platforms, virtualisation, identity, networking, storage and cloud platform services
• Maintain platform health, security and resilience across a genuinely multi-cloud estate
• Work with specialist engineers where issues extend into technologies such as OCI, AVS, Microsoft 365 or other platform services

Change and release

• Design and implement standard and complex production infrastructure changes
• Produce clear implementation, test and rollback plans and work within the customer's change-control processes
• Assess technical risk and obtain additional technical assurance for higher-risk changes
• Validate platform and service health following implementation
• Support controlled out-of-hours maintenance where required
• Help improve standard change procedures and support Service Engineers in delivering repeatable changes safely

Patching and vulnerability remediation

• Support and troubleshoot the customer's established patching and vulnerability-remediation processes across Windows, Linux and cloud platforms
• Investigate failed or incomplete patch deployments and resolve the underlying technical issues
• Support emergency remediation of critical vulnerabilities where required
• Validate service health following patching activity
• Identify recurring failures and help improve or automate patching processes

Backup and disaster recovery

• Investigate complex or recurring backup and recovery issues across the multi-cloud and hybrid estate
• Support restore testing and scheduled disaster-recovery exercises
• Validate recovery procedures and help maintain accurate technical runbooks
• Identify weaknesses in backup or recovery arrangements and drive appropriate remediation
• Escalate systemic or high-risk recovery issues where senior technical input is required

Automation and continual improvement

• Identify repetitive operational activity that can be automated or eliminated
• Build scripts, Infrastructure as Code and other automation to reduce manual effort and operational toil
• Improve monitoring, alert quality, compliance reporting and routine remediation
• Help prevent configuration drift and recurring operational issues
• Contribute to the managed service continual-improvement backlog
• Look for permanent engineering solutions rather than accepting repetitive manual activity as BAU

Knowledge and mentoring

• Support and mentor Cloud and Infrastructure Platform Service Engineers
• Produce and maintain clear technical runbooks and knowledge articles
• Share troubleshooting methods and technical knowledge across the team
• Help increase the number of issues resolved without unnecessary escalation
• Work with the Platform Technical Lead to improve technical standards, documentation and ways of working

Requirements

• Eligible to work in the UK
• Willing to undergo a Baseline Disclosure Scotland check as a condition of employment
• Able to attend customer site in Aberdeen when required
• Able to participate in an engineering on-call/escalation model supporting 24×7 P1/P2 incidents
• Comfortable operating production infrastructure where changes can have significant business impact

Technical skills and experience

We understand that no candidate will know every technology in the environment. We're looking primarily for strong production engineering fundamentals, good troubleshooting ability and broad cloud and infrastructure experience.

For this role, however, hands-on AWS production support experience is essential.

Ideally, you will have experience across the following:

AWS

Demonstrable experience operating and supporting production AWS infrastructure, including several of:

• EC2 and associated compute services
• VPC networking, routing, security groups and connectivity
• IAM and access management
• Storage and backup services
• CloudWatch monitoring and logging
• Troubleshooting production AWS infrastructure
• Implementing controlled changes in live AWS environments
• Infrastructure as Code and automation within AWS

Microsoft Azure and hybrid infrastructure

Strong production support experience across several of:

• Windows Server and Linux
• Azure Virtual Machines, networking, storage, monitoring and backup
• Azure Arc
• Azure Virtual Desktop / Nerdio
• Entra ID and hybrid identity
• VMware and hybrid cloud infrastructure
• Networking, DNS, routing and firewalls

Operational engineering

Experience of:

• T2/T3 incident investigation and troubleshooting
• Root-cause analysis and problem management
• Controlled production change
• Monitoring and observability
• Backup, restore and disaster recovery
• Patching and vulnerability remediation
• Working within formal ITSM processes such as ServiceNow

Automation

Hands-on experience with some of:

• PowerShell
• Terraform or equivalent Infrastructure as Code
• Azure CLI and/or AWS CLI
• Bash or Python
• Azure DevOps, Git and CI/CD
• Policy as Code or automated remediation

The managed service places strong emphasis on automation, Infrastructure as Code, configuration-drift prevention and reducing repetitive operational work.

Additional beneficial experience

Experience with any of the following would be valuable but is not mandatory:

• Azure VMware Solution
• Oracle Cloud Infrastructure
• Microsoft 365 tenant administration
• Citrix
• Veeam, Azure Backup or AWS Backup
• Qualys
• SUSE Manager
• Containers and Kubernetes
• ServiceNow
• Critical infrastructure or offshore systems
• Energy or Oil & Gas environments
• Consultancy or managed services

What's in it for you?

Hypercube is a growing technology and software company that aims to bring in the best possible talent to solve the most interesting challenges for our customers. We want to build a world-class team.

This role gives you the opportunity to work deeply with a substantial enterprise cloud and infrastructure environment rather than being spread thinly across dozens of small support accounts.

You'll work alongside experienced cloud, infrastructure, security, data and AI specialists and have direct access to senior technical leadership.

There is also a clear technical progression path into Platform Technical Lead, Principal engineering, architecture or specialist technical disciplines without requiring you to move into people management.

We will support your training, certification and technical development, and if you want to build your professional profile through blogging, speaking, community work or open-source contribution, we'll support that too.

Benefits

• Pension
• Flexible working
• Events and community
• Private health insurance
• Health cash plan
• EV leasing scheme
• Training and events budget
• Mentorship programmes
• and more to come (we're exploring some cool stuff, watch this space)

Diversity and inclusion

Hypercube is committed to creating an inclusive environment reflective of society. We actively encourage applications from all backgrounds and experiences.

We would consider part-time, condensed hours, job-share and other flexible arrangements to secure the best possible people.