Conversion Specialist and Operations Coordinator

Conversion Specialist and Operations Coordinator

Location: Houston, TX (Medical Center/Museum District)
Setting: In-Person | Concierge Healthcare / Outpatient Clinic
Schedule: Monday–Thursday: 8:30 AM – 6:00 PM | Friday: 9:00 AM – 1:00 PM
Compensation: $20–$26/hour base pay + bonuses & commissions
On-Target Earnings: $55,000–$80,000+ annually
Employment Type: Full-Time

WellTech Partners is partnering with a specialized boutique healthcare practice in Houston, TX to hire a high-performing Conversion Specialist and Operations Coordinator. This is a patient-facing inside sales and operations role designed for someone who thrives in fast-paced environments, communicates confidently, and takes ownership of outcomes.

This is not a passive front desk, receptionist, or task-only administrative position. The ideal candidate is comfortable leading conversations, discussing pricing, overcoming objections, and confidently guiding prospective patients toward scheduling evaluations and beginning treatment. This role requires operational maturity, independent judgment, emotional intelligence, and the ability to think critically in real time without constant supervision.

Position Overview

As the Conversion Specialist and Operations Coordinator, you will serve as the first point of contact for prospective patients and play a critical role in both patient experience and clinic growth. Your primary objective is to convert inbound inquiries into committed, paid patient appointments — often during the first interaction.

The right candidate is persuasive, organized, professional, detail-oriented, and confident asking for commitment while maintaining a compassionate and supportive patient experience.

Key Responsibilities

• Respond to inbound calls, texts, emails, and website inquiries promptly and professionally
• Convert inquiries into booked and paid patient appointments, often during the first call
• Build rapport and trust quickly with prospective patients
• Clearly explain services, expected outcomes, pricing, and next steps
• Lead conversations confidently and guide patients toward decisions
• Address objections and hesitation in real time
• Collect deposits and secure patient commitments when appropriate
• Follow up consistently with warm leads and pending decisions
• Maintain accurate lead tracking, scheduling, and patient documentation
• Manage multiple patient conversations and follow-up pipelines efficiently
• Operate independently while maintaining attention to detail and professionalism
• Collaborate with the clinic team to ensure a smooth onboarding experience for new patients

Qualifications

Required:

• Minimum 2 years of inside sales, medical sales, or high-conversion customer service experience
• Strong phone communication and interpersonal skills
• Comfortable discussing pricing and requesting deposits during the first interaction
• Highly organized with strong multitasking abilities
• Ability to commute daily to Houston, TX
• Self-motivated, results-oriented, and confident guiding conversations toward commitment
• Ability to follow systems, templates, and written workflows accurately

Preferred:

• Healthcare, medical, or wellness sales experience
• Experience working in concierge or cash-based healthcare environments
• Familiarity with CRM or scheduling systems
• Bilingual English/Spanish
• Associate degree preferred

Ideal Candidate

We are looking for someone who:

• Confidently asks for the sale and leads conversations with direction
• Communicates professionally, persuasively, and compassionately
• Remains calm, solution-focused, and composed under pressure
• Takes ownership of outcomes, not just activity
• Can guide conversations rather than simply answer questions
• Learns quickly and works independently with limited supervision
• Is comfortable being measured by performance and conversion outcomes
• Anticipates needs and exercises strong judgment in real time

Training & Onboarding

Comprehensive onboarding and training will be provided, including:

• Pre-recorded office training and workflow demonstrations
• Recorded sales call reviews and phone script training
• Service and pricing education
• Detailed training manuals and workflow guidance
• One-on-one coaching and onboarding support

This environment is best suited for independent learners who can follow systems closely, implement feedback effectively, and adapt quickly in a fast-paced setting.

Benefits

• 401(k) with matching
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Flexible scheduling opportunities
• Tuition reimbursement

Why Join This Opportunity?

This role offers the opportunity to join a growing, high-performing healthcare practice that prioritizes patient experience, professionalism, and meaningful outcomes. Your work will directly impact both patient care and clinic growth, making this an ideal fit for someone who enjoys sales, relationship-building, and helping patients confidently take the next step toward treatment.

Important Note

This role carries significant responsibility and requires professionalism, initiative, and independent judgment. Candidates seeking a passive front desk or purely administrative role will not be the right fit for this opportunity.

WellTech Partners is an Equal Opportunity Employer.