IT Helpdesk

About Welvaart

At Welvaart, we create technology solutions that put people at the center.
Our close leadership style and flexible culture of growth empower our teams and elevate the quality of our delivery. We combine rigor, innovation, and empathy to drive projects that transform businesses and build lasting relationships of trust.

We complement this vision with a performance‑driven Digital Marketing offering, helping companies strengthen their visibility, enhance their online presence, and accelerate growth through smart, measurable strategies.

Project

We are seeking a proactive IT Helpdesk – 1st Level Support professional to ensure the reliability and smooth operation of our software, cloud, and laboratory environments

Role

• Troubleshoot and resolve Software, Applications, Cloud infrastructure and network issues to maintain operational efficiency.
• Monitor system performance and proactively address potential issues to prevent downtime.
• Perform routine maintenance tasks, including software updates, systems housekeeping and backups, to keep systems up-to-date and secure.
• Document support requests and resolutions in our ticketing system for accurate record-keeping.
• Contribute to knowledge base articles and documentation to improve our support resources.
• Oversee the daily operations of the laboratory to ensure adherence to safety standards and protocols
• Develop and implement laboratory policies, procedures, and documentation
• Coordinate research activities and projects, ensuring timely completion and accuracy
• Maintain laboratory equipment and supplies, arranging for repairs and replacements when necessary
• Monitor and enforce compliance with regulatory requirements and quality standards
• Conduct regular safety audits and risk assessments to identify and mitigate potential hazards
• Collaborate with other departments to integrate laboratory activities with organizational objectives
• Manage laboratory budgets, including procurement of materials and allocation of resources
• Prepare and deliver reports on laboratory performance to senior management
• Train and mentor new laboratory staff to ensure competence and understanding of protocols
• Continuously seek opportunities for improvement in laboratory processes and procedures

We are looking for

• Associate's degree in computer science or a related field (or equivalent experience).
• Proven experience in a technical support role.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with Cloud based systems (AWS / Azure)
• Familiarity with android-based systems and related apps
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with ticketing systems.

What you can discover with us?

• Be part of a tech start-up
• Different scopes of project in different sectors
• Structure of fairness and equity salary (Consultant Profile)
• Training & Certification
• Career Path management
• More than 30 Partnerships

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