Job Openings Técnico L2

About the job Técnico L2

About Welvaart

On a daily basis, we assume commitments and present solutions to our stakeholders in order to create a structure of human values, based on professionalism, honesty and rigor.

With a management based on Human Centered Design, we take care of our professionals with consistent career plans, but flexible with their needs and expectations of evolution. Our management team guarantees an empathetic and present leadership that will provide superior technological engagement and delivery to our clients' projects and products.


Project

We are seeking a proactive and experienced L2 Support Technician to join a Desktop Management team. The ideal candidate will provide high-quality support to internal users, ensuring efficient resolution of hardware, software, and network-related issues while following ITSM best practices.

Role

    • Provide Level 2 support for hardware and software incidents and service requests
    • Install, configure, and maintain desktop components, including operating systems and business applications
    • Troubleshoot Microsoft Windows environments (Windows 10/11), client-server architecture, and desktop configurations
    • Perform issue diagnosis related to services, processes, and system files
    • Support and maintain Microsoft Outlook clients and Microsoft Exchange architecture
    • Provide user-level support for the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
    • Monitor systems using Zabbix, and create/manage tickets based on incident escalation
    • Support mobile devices (iOS and Android) including ActiveSync configuration
    • Use ITSM tools to follow support and change management processes
    • Follow best practices to ensure all assigned tasks are executed efficiently and accurately
    • Collaborate with other IT teams to escalate and resolve complex issues when needed.

    We are looking for

    • Relevant academic background in Computer Science, Information Technology, or related field
    • 3+ years of experience in Desktop Management / IT Support (L2 level)
    • Strong knowledge of Windows 10 and 11 operating systems
    • Experience with hardware/software troubleshooting and desktop deployments
    • Familiarity with Zabbix monitoring and ticketing systems
    • Solid understanding of Microsoft client-server environments
    • Proficient with Microsoft Outlook and Exchange client usage and configuration
    • Working knowledge of TCP/IP networks
    • User-level knowledge of mobile devices (iOS & Android) and ActiveSync
    • Familiarity with ITSM tools and frameworks (e.g., ServiceNow, Jira Service Desk)

    What you can discover with us?

    • Be part of a tech start-up
    • Different scopes of project in different sectors
    • Structure of fairness and equity salary (Consultant Profile)
    • Training & Certification
    • Career Path management
    • More than 30 Partnerships
    • Welvaart Ambassador Program

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