Client Reporting Analyst_Onsite_Dayshift_BGC_Up to 60K

We are hiring for a Client Reporting Analyst for a client based in BGC Taguig

This is an Onsite work following a 6AM - 3PM schedule

Salary is up to ₱60,000.00 based on experience

Main Requirements:

• 2 years' experience in a reporting or data analysis role, preferably in telecommunications, or managed services.
• Hands-on involvement in process improvement initiatives via scripting, automation, or streamlining of manual workflows is highly desirable.
• Demonstrated skill in script-based automation (e.g., Python, Power Automate, VBA, or similar) and awareness of AI-enabled automation opportunities.
• ITIL v3 or v4 certification.
• Demonstrated experience working within an ITIL-based environment.
• Tertiary qualifications preferably in Information Technology, Telecommunications,Information Systems, or a related field.
• Demonstrated experience in producing client-facing reports (governance packs, SLA dashboards, utilisation reports, etc.).
• Strong proficiency in Microsoft Excel (advanced formulas and pivot tables) and Power BI for data analytics and visualisation.
• Understanding of telecommunications or managed services, such as WAN, SIP, and mobile network statistics.
• Strong analytical and problem-solving skills with an ability to turn raw data into meaningful insights and recommendations.
• Knowledge of service-level agreements (SLAs) and performance reporting in a client-facing context.
• Attention to Detail: Ensures reporting accuracy and consistency across all tasks.
• Time Management: Prioritizes effectively to meet tight reporting deadlines in a structured and reliable manner.
• Continuous Improvement Mindset: Constantly seeks opportunities to improve processes, reduce manual effort, and increase efficiency.
• Client Focus: Understands the impact of reporting on client relationships and governance, tailoring outcomes to business needs.

Role and Responsibilities:

• Develop, maintain, and deliver scheduled reports such as governance reporting, service performance reports, utilization reports, mobile statistics
• Respond to ad-hoc and bespoke reporting requests from client-facing teams and strategic clients.
• Analyze reporting outputs to provide actionable insights and recommendations to improve service delivery and client satisfaction.
• Implementation & Delivery Support
• Ensure all reporting and tasks are completed accurately and within defined timeframes.
• Maintain strong version control, documentation, and consistency across reporting outputs.
• Collaborate with Client Success Managers, Client Delivery Managers, and Client Success Specialists to ensure reporting aligns to business needs, supports client success objective and provides value to the clients.
• Contribute to overall customer governance frameworks through accurate, timely, and data-driven reporting.
• Maintain accurate documentation of processes and work instructions, ensuring updates are completed every six months.