Client Success Manager_Iloilo_Up to 80k

We are hiring a Client Success Manager for a client based in Iloilo.

Salary is up to 80k with commission.

It is a work-on-site setup, Monday to Friday.

Candidates must be flexible and able to work different shifts as required.

Must have at least 2 years of experience as a Client Success Manager

Qualifications:

• Minimum 2 years of experience in managing mid-size to enterprise accounts, focusing on handling global companies in regions such as the US and EU.
• Minimum 2 years of experience in online sales, with a demonstrated ability to develop leads and close deals in a digital environment
• Proven track record in onboarding, managing, and retaining clients, reflecting a high rate of client satisfaction and account renewal.
• Proficient in navigating complex client environments, addressing challenges, and aligning our solutions with client needs.
• Proficient in negotiation and communication, leveraging expertise in relevant sales technologies toclose deals.
• Strong ability to work both independently and collaboratively in a dynamic, fast-paced environment.
• Exceptional communication and storytelling skills, capable of engaging with key decision-makers and C-level executives.
• Technical background in B2B lead generation and sales processes is desirable.
• Prior sales or marketing experience in a client-facing role is an advantage.

Job Description

Client Success Managers are responsible for overseeing the teams overall performance - from their work efficiency to campaign status. They also represent the company throughout campaigns and when interacting with clients, reporting every aspect of it.

Responsibilities:

• Cultivate and maintain strong relationships with clients, ranging from key stakeholders to C-level executives.
• Serve as the primary liaison for clients, closely collaborating with internal and external stakeholders to drive successful campaign implementation and demonstrate service value.
• Be the voice of the client, addressing needs and advocating for client interests.
• Manage client communications and operations, including setting up and leading both personal and group meetings (virtual and in-person) to maximize engagement and uncover new opportunities.
• Incorporate regular, in-depth performance reporting to clients, offering insights and actionable recommendations based on program data.
• Ensure diligent alignment with and achievement of client-specific Key Performance Indicators (KPIs), adapting strategies as necessary to meet these targets within the agreed timeframes.
• Monitor and manage client accounts using CRM tools like HubSpot, tracking key performance indicators and client engagement metrics.
• Engage in client acquisition activities, including delivering sales presentations, nurturing leads, and closing deals, aimed at broadening our client network and advancing business development.
• Participate actively in product development discussions, roadmap planning, and execution, ensuring that client feedback is integrated into company's offerings.
• Focus on minimizing client attrition by employing strategic renewal tactics and addressing potential concerns proactively to ensure continued client engagement and satisfaction.
• Perform other tasks as directed by supervisors or the CEO.