Senior Application Support Specialist - Hybrid - BGC - Nightshift - Up to 110K

We are hiring for a Senior Application Support Specialist for a client based in BGC.

This is a Hybrid work following a nightshift  schedule.

Salary is up to ₱110,000.00 based on experience.

Requirements:

Skills and Experience: 

Must have:

• 7 years of experience as an Application Support
• Proficient in relational databases (preferably Microsoft SQL Server,Snowflake is a plus)
• Experience with incident and problem management
• Good understanding or have gained experience on at least one common
• Enterprise Agile Framework e.g., Kanban, SAFe, SCRUM, etc.
• Strong in agile delivery, with release management experience and engineering exposure
• Proven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail.
• Experience or active personal learning in Artificial Intelligence

Nice to have:

• Knowledge in cloud services, preferably AWS
• Knowledge in CI/CD Pipelines and Tools (GitLab, Jenkins, Etc.)
• Experience in supporting SaaS systems (e.g. SAP)
• Knowledge in programming languages, Java and Python
• Experience in using ServiceNow, Jira, Confluence, or other similar tools

Key Responsibilities: (NEW)

• Ensure smooth business application service operations by resolving issues
  in a timely manner.
• Facilitate smooth transition of application features from development to production environments. 
• Actively develop continuous improvement initiatives and optimization of business application service operations.
• Assist in the automation of existing manual activities to improve the consistency and efficiency of business application service delivery to end users
• Effectively communicate to stakeholders as part of incident/problem management.
• Manage escalations related to operational topics.