Customer Service/Technical Support - BPO - Cebu - Onsite - Multiple Shifts - Up to 30K

We are looking for Customer Service Representatives to work for a BPO in Cebu

This is an onsite role with multiple shifts (based on account/program)

Salary is up to 30,000 based on experience and interview result

Requirements

• Open to candidates with no prior work experience; must have completed Senior High School.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build positive customer relationships.
• Capable of managing multiple tasks simultaneously and handling high call volumes in a fast-paced environment.
• Demonstrates patience, empathy, and a customer-focused approach to problem-solving.
• Proficient in basic computer applications and willing to learn new systems and processes.

Responsibilities

• Respond promptly and professionally to customer inquiries through phone, email, and chat channels.
• Provide accurate, clear, and relevant information regarding products, services, policies, and procedures.
• Address and resolve customer concerns, issues, and complaints efficiently while maintaining a high level of customer satisfaction.
• Accurately document customer interactions, transactions, and resolutions in the appropriate systems.
• Collaborate with team members and cross-functional departments to enhance service quality and customer experience.
• Meet established performance targets, including productivity, quality, and customer satisfaction metrics.
• Contribute positively to team objectives and support continuous improvement initiatives.