Role and Responsibilities

• Drive quality programs to promote a quality-focused culture.
• Manage the Quality Management System (ISO 9001:2000) and track its effectiveness.
• Communicate regularly with customers to understand their needs and represent their voice internally.
• Handle customer complaints with timely investigations and apply improvement tools like 8D, PFMEA, and PCP.
• Monitor supplier quality performance and lead regular quality reviews.
• Analyze issues and recommend actions to improve quality and prevent future problems.
• Ensure all parts meet specifications through proper documentation and checks.
• Support product, process, and equipment qualification activities.
• Train and guide quality inspectors and operators to ensure they are fully skilled.
• Monitor current performance and lead improvement projects as per Schneider Performance Standards (SPS).
• Help implement digital tools to support smart factory initiatives.

Skills and Qualifications

• Diploma in Electrical Engineering or similar field.
• Six Sigma Green Belt certification is an advantage.
• 12 years of experience in quality or customer satisfaction in manufacturing.
• Strong customer focus and problem-solving mindset.
• Good leadership, communication, and teamwork skills.
• Solid understanding of processes and good analytical abilities.