Job Summary:

The Service Manager supports day-to-day front-of-house (FOH) operations and focuses on delivering a warm and mindful guest experience, driving operational efficiency, and maintaining brand consistency. The candidate will be developed to take on increasing managerial responsibilities, overseeing staff, customer satisfaction, and ensuring alignment with the companys philosophy of holistic wellness and elevated casual dining.

Key Responsibilities

1. FOH Operations

• Greet and seat guests promptly, ensuring a friendly and personable approach.
• Monitor table turnover, reservations, and waitlists, coordinating with the kitchen and bar teams for smooth service flow.
• Oversee opening and closing procedures, including setup, cleanup, and daily cash reconciliation.

2. Customer Experience & Engagement

• Build rapport with guests, address feedback or complaints, and ensure a positive, memorable dining experience.
• Educate customers on menu offerings, highlighting any health-focused or special dietary options unique to each outlets concept.

3. Team Leadership & Development

• Provide guidance, on-the-job training, and mentoring to service staff, cultivating a culture of teamwork and continuous learning.
• Support or lead daily briefings, sharing relevant operational updates, service standards, and brand values.

4. Brand & SOP Compliance

• Enforce adherence to the company's service standards, dress code, and SOPs, ensuring consistent guest experiences across outlets.
• Conduct routine checks on cleanliness, food safety, and hygiene practices in the dining area.
• Identify areas for operational improvements and propose solutions to management.

5. Sales & Revenue Contribution

• Promote menu items, including seasonal specialties or wellness-focused offerings, to maximize upselling opportunities.
• Collaborate with marketing teams to execute promotions, loyalty programs, and special events aligned with the brands holistic wellness ethos.
• Track and analyze sales data, providing input to improve profitability and guest satisfaction.

6. Event Support & Community Engagement

• Assist with planning and execution of private functions, community events, or wellness workshops.
• Coordinate with venue teams, external partners, or vendors to ensure seamless event operations.

7. Reporting & Communication

• Prepare basic operational reports (e.g., daily sales, staff performance) for senior management review.
• Communicate effectively with the kitchen, bar, and back-of-house teams to ensure alignment on service goals and any event-specific requirements.

Requirements:

• Diploma or Degree in Hospitality Management, Business Administration, or related fields (preferred but not mandatory with relevant experience).
• 23 years supervisory experience in F&B or hospitality, preferably in a lifestyle café or casual dining setting.
• Familiarity with POS systems, reservation platforms, and basic office applications (Word, Excel, Google Workspace).
• Knowledge of food handling and safety standards (certifications preferred, if applicable).
• Strong communication and interpersonal skills, with a passion for delivering exceptional service.
• Team-oriented mindset, able to motivate and inspire staff.
• Adaptable and resourceful in a fast-paced environment.

Please include the following information in your resume.

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidates will be notified.

EA License | 18C9251 WGT Group

Registration No | R22111484 Ketty Lim