Network Operations Engineer

The Network Operations Engineer will support the organizations Network Operations as part of a staff augmentation engagement. The role focuses on ensuring network stability, availability, and performance by providing proactive monitoring, incident response, troubleshooting, and operational reporting. This position plays a critical role in maintaining compliance with the agreed Scope of Work (SOW), meeting defined Service Level Agreements (SLAs), and collaborating with internal teams to support operational and project-related requirements.



Key Responsibilities:

A. Network Monitoring & Incident Management

• Continuously monitor network infrastructure, including routers, switches, firewalls, VPNs, and WAN circuits, using enterprise monitoring tools (e.g., ChecMK, or similar).
• Respond to network alerts promptly and perform first-level troubleshooting to minimize downtime.
• Escalate unresolved incidents to Level 2/3 engineers, vendors, or service providers as defined in escalation matrices.
• Document all incidents, resolutions, and root cause analyses in the organizations ticketing system.

B. Change & Configuration Management

• Support the implementation of approved network changes following the organizations change management processes.
• Assist in device configuration updates, firmware patching, and other planned maintenance activities.
• Maintain up-to-date records of device configurations, topology diagrams, and runbooks as required under the SOW.

C. Performance Optimization & Reporting

• Analyze bandwidth utilization, latency trends, and network performance metrics.
• Provide recommendations for optimizing performance, stability, and capacity planning.
• Prepare and submit daily monitoring logs, weekly reports, and monthly operational summaries as required under the agreed deliverables.
  

D. Collaboration & Project Support

• Work closely with internal IT teams and vendors on planned network upgrades, migrations, or expansions.
• Assist in testing, validating, and deploying new network solutions to ensure smooth transitions.
• Provide operational support for business continuity and disaster recovery exercises.

Qualifications:

• Bachelors degree in Information Technology, Computer Science, Electronics, or related field (or equivalent work experience).
• 2-5 years of experience in a Network Operations Center (NOC) or similar network support role.
• Hands-on experience with enterprise network devices (routers, switches, firewalls, VPNs).
• Proficiency with network monitoring, troubleshooting, and ticketing tools.
• Familiarity with multi-vendor network environments (e.g., Cisco, Fortinet, Palo Alto) is an advantage.
• Knowledge of ITIL-based incident, change, and problem management processes.
• Willingness to work in shifts, including nights, weekends, and holidays, to meet 24x7 support requirements if applicable.
• Cisco Certified Network Associate (CCNA).
• CompTIA Network+ or equivalent.