Site Reliability Lead

Job Description

• Lead, mentor, and manage a team of Site Reliability Engineers, ensuring coverage across shifts and on-call rotations.
• Define team goals, KPIs, and performance metrics aligned with service reliability and business continuity.
• Conduct regular coaching, performance reviews, and skills development planning.
• Oversee workload distribution, escalation protocols, and incident ownership across the team.
• Champion a culture of documentation, knowledge sharing, and operational discipline.

Key Responsibilities

• Own the architecture and lifecycle of monitoring, alerting, and logging systems.
• Ensure early detection, triage, and escalation of service degradation based on SLAs.
• Lead major incident response, root cause analysis (RCA), and postmortem documentation.
• Review and approve SOPs, runbooks, and playbooks created by the team.
• Analyze incident trends and drive systemic fixes to reduce recurrence and improve MTTR.
• Work closely with DevOps, Infrastructure, QA, and Development teams to improve deployment readiness and system resilience.
• Represent the SRE function in planning meetings, audits, and compliance reviews.
• Collaborate with ITSM teams to align incident, problem, and change management processes.

Skills and Competencies

• Proven leadership experience in managing technical operations or SRE teams.
• Strong command of ITSM platforms (e.g., ServiceNow, Jira Service Management).
• Deep understanding of monitoring tools (e.g., Prometheus, Grafana, ELK, Datadog).
• Familiarity with ITIL principles and regulatory frameworks (e.g., BSP, PDIC, ISO27001).
• Expertise in incident response, escalation protocols, and RCA methodologies.
• Excellent communication and stakeholder management skills.
• Ability to synthesize operational data into actionable insights and team strategies.

Qualifications and Experience

• Bachelors degree in Computer Science, Information Technology, Electronics
• Engineering, or equivalent.
• 5+ years of experience in Site Reliability Engineering, DevOps, or Infrastructure roles.
• 2+ years in a leadership or team management capacity.
• Hands-on experience with cloud platforms (AWS, GCP, Azure).
• Knowledgeable in scripting (Python, Bash) and Linux systems.
• Experience in fintech, banking, or SaaS environments with high availability SLAs.