Service Delivery Operations Intern

Were looking for a highly organized and detail-oriented Service Delivery Operations Intern to support key administrative and coordination tasks across client-facing and internal operations. This role involves working closely with the team to manage reports, track resource movement, and support HR processes such as performance check-ins and leave approvals.

1. Client Reporting & Documentation

• Generate and send accomplishment reports to clients
• Maintain accurate and updated client directories and internal trackers
• Support internal documentation processes related to client and resource management

2. Resource Management Support

• Create, update, and monitor resource requests via Manatal

• Track deployment status and onboarding processes

• Coordinate with Talent Acquisition for real-time resource updates

3. Scheduling & Performance Coordination

• Schedule monthly and quarterly check-ins and performance evaluation meetings

• Ensure timely reminders and follow-ups with stakeholders

• Help maintain performance evaluation records

4. Leave & Admin Processing 

• Cross-check employee leave filings for client approval
• Monitor leave logs and coordinate with resources
• Assist with general admin support related to employee-client engagement

Qualifications:

• Highly organized and detail-oriented, with a keen eye for accuracy
• Proficient in using Google Workspace tools (e.g., Docs, Sheets, Calendar, Drive)
• Strong ability to manage data, schedules, and coordinate multiple tasks effectively
• Self-motivated and able to work independently with minimal supervision
• Excellent time management and communication skills

Nice to Have

• Experience with Manatal or similar applicant tracking systems
• Familiarity with HR coordination tasks or client reporting processes