Customer Service Representative

The Customer Service Representative (CSR) is responsible for providing top-notch client support by addressing inquiries, resolving issues, and ensuring an excellent banking experience. The role requires experience in financial institutions and a deep understanding of banking products and services.

Key Responsibilities:

• Handle customer inquiries and provide solutions related to banking products and services.
• Assist clients with transactions, account management, and digital banking concerns.
• Resolve customer complaints efficiently while maintaining high service quality.
• Educate customers on new banking services, products, and promotions.
• Collaborate with internal teams to enhance customer service processes.
• Ensure compliance with banking regulations and maintain confidentiality of customer information.

Qualifications:

• At least 1-2 years of experience in customer service within a bank or financial institution.
• Strong understanding of banking products, services, and digital banking platforms.
• Excellent communication and problem-solving skills.
• Ability to handle customer concerns professionally and efficiently.
• Bachelors degree in Business, Finance, or a related field preferred.