Junior Business Process Analyst - Rollout Governance Lead

ROLES & RESPONSIBILITIES

• Process Mapping and Analysis. Creating detailed maps of current processes to identify inefficiencies and areas for improvement.
• Collaboration with Stakeholders. Engaging with various departments to gather insights, understand user requirements, and ensure alignment with business objectives.
• Implementation of Improvements. Recommending and facilitating process improvements and ensuring their successful adoption.
• Documentation and Reporting. Maintaining thorough documentation of processes and changes, including developing reports on performance metrics.
• Data Monitoring and Evaluation. Analyzing data related to process performance to assess effectiveness and inform decision-making.
• Training and Support. Providing training to staff on new processes and tools, ensuring smooth transitions and continued improvements.

QUALIFICATIONS, COMPETENCIES & SKILLS

• 0 to 2 years in business/process analysis roles, ideally within fintech, payments, or financial services
• Proven experience in operationalizing products or services integration
• Experience with BPM tools (e.g., Lucidchart, Visio, Signavio, Draw.io)
• Experience with the following tools is preferred
  JIRA / Confluence
  Excel / Google Sheets
  Workflow Automation platforms (UIPath)
• Strong understanding of regulatory and compliance impacts on operations
• Process mapping & improvement methodologies (Lean, Six Sigma preferred at least Yellow Belt)
• Analytical and structured problem-solving
• Effective communication and stakeholder management
• Comfortable working in high-growth, dynamic environments