Community Management Specialist

• Role: Community Management Specialist
  
• Modality: Hybrid LATAM
• Location: Managua, Nicaragua.

Position Summary

The Community Management Specialist is responsible for setting and implementing social media and communication campaigns to align with marketing strategies, providing engaging text, image, and video content for social media accounts, and responding to comments and customer queries in a timely manner.

This person is a tech-savvy professional, passionate about social media, PR, and promotional events. Great customer skills, the ability to moderate online and offline conversations with our community, and the ability to act as the face and voice of our brand by managing all community communications are a must for this role.

Responsibilities

#1 Social Media Content Creation & Posting
-Set and implement social media and communication campaigns to align with marketing strategies
-Daily content creation and posting on YouTube, LinkedIn, FB, Twitter, and Instagram for brand awareness in Nicaragua, the United States, and any other target market.
-Influencer Networking and alliances development
-Internal content gathering for testimonials, case studies, etc, on the product front
-LinkedIn & Facebook | Paid Campaigns Ad Management | Lead Gen Efforts
-Provide engaging text, image, and video content for social media accounts.
-Recruitment campaigns on FB & Instagram when required by Talent Acquisition.

#2 Video Production Management
-Quarterly logistics planning & Strategy Execution
-Content Gathering / Audiovisual Support
-Copy Edits, etc
-SEO Management | Traffic Generation
-Team Management & Coordination

#3 Public Relations & Events Coverage
-Create POAs & support Media Coverage for all events (internal & external).
-Belong to online communities to promote the products & services offered.
-Build relationships with customers, potential customers, industry professionals, and journalists.
-Coordinate with Marketing, PR, and Communications teams to ensure brand consistency
-Organize and participate in events to build community and boost brand awareness.

#4 Contribute to the development and implementation of new projects, activities, and processes that benefit the performance of the departments and the company

Required Skills & Qualifications

Written English Level: Advanced
Spoken English Level: Advanced
Education: Bachelor's degree in Business Administration, Marketing, Communications, or other related fields.

Know How & Certifications:

Experience: 1 year of community management minimum experience.
Know How & Certifications: Facebook, Instagram, LinkedIn, Twitter, YouTube, TikTok.