Virtual Customer Service Representative (Remote)

Virtual Customer Service Representative (CSR) Full-Time Remote Role
Location: Remote 

Job Scope:
S. Albert Glass is seeking a dedicated and highly organized Virtual Customer Service Representative (CSR) to support their Service Department. This is a full-time, remote position intended for one individual (not a company or agency) who is looking to grow into a long-term role with clear responsibilities and team integration. The CSR will serve as a remote extension of their in-person team, performing the same core duties as the office-based CSRs. You will be paired with a member of our sales team and act as their virtual liaison helping manage communication, service ticket input, and follow-up on daily workflows.

Key Responsibilities:

• Answer and manage inbound calls via our virtual phone system
• Input new service requests into our system quickly and accurately
• Support the Service Department with administrative tasks and project follow-up
• Partner with an assigned sales team member to assist with:
  • RFQs (Request for Quotes)
  • Quotes, purchase orders (POs), and invoicing
  • Email communication with clients and vendors
• Work within vendor portals (web-based systems used by our national accounts and property management clients to track service tickets, submit paperwork, and manage compliance)
• Collaborate with our broader team to share responsibilities and keep workflows moving
• Follow a clearly defined job scope and standard operating procedures

Requirements:

• Must be an individual, not part of an agency or team
• Fluent in written and spoken English
• Excellent organizational and communication skills
• Strong attention to detail and ability to follow directions
• Comfortable using online tools and learning new platforms
• Prior experience in a CSR, administrative support, or VA role preferred
• Availability during U.S. East Coast business hours (Monday-Friday)
• Candidates from Argentina, the Philippines, or similar regions are highly encouraged to apply.