EUC Engineer

Requirements

Talent Level and Type : EUC L3

Language : Local + English

Tasks

• OS Image creation / management with skills on SCCM, MDT (Microsoft Deployment Toolkit ) / WDS ( Windows Deployment services).
• Ensure that assigned infrastructure at the client is configured, installed, tested and operational.
• · Identify problems and errors prior to or when it occurs and manage with relevant technical teams until resolution.
• · Take full ownership for managing incidents to resolution within the service level conditions.
• · Provide telephonic support to clients when required.
• · Act as a people manager to a team of engineers, take responsibility for the operational management of the team, create, and execute plans and report on team activities in the required forums.
• · Produce breach and other reports that are necessary for the correct operation of processes.
• · Mentor and inspire team
• · Strong understanding of Client based Operating Systems
• · Strong ticketing system experience
• · Proficient understanding of Helpdesk services
• · Strong understanding of end user hardware
• · Strong knowledge of client-based applications
• · Proficient with common network protocols (TCP/IP) for device connectivity issues
• · Excellent communication skills (English & Local language)
• · Excellent customer engagement and customer service skills
• · Strong desire to help, share, and assist others
• · Excellent analytical skills, Work Ethic and Problem-solving skills
• · Basic Safety knowledge in order to assist users with ergonomic equipment
• · Customer experience - CSAT focused with Customer is #1 Attitude
• · Professional and courteous and Ability and patience to work in a high dense client environment
• · Flexible for travelling to remote sites
• · Windows operating system Support (including but not limited to Windows 7, Windows 10 and Mac)
• · Software installation/troubleshooting
• · Mobile device support (iOS/iPhone/iPads) excluding warranty hardware repair
• · Experience in Mobile Device Management and Mobile Application Management
• · Provision support for Skype installation, Wireless connectivity, resolving performance issues, providing device connectivity; and facilitating smart card/password changes
• · Technical Certification (Microsoft/HP/Dell) in the similar field will be an added advantage

Benefits

will be discussed later