Job Openings Customer Journeys Consultant

About the job Customer Journeys Consultant

Job Description:


Based in Portugal, Wire IT is your specialized IT consulting partner with 18 years of experience driven by an experienced and senior team that helps clients make the right decisions in a fast-moving market.

Wire IT's ambition is to grow while keeping true to its nature: agile, people-centered, and fun. As we like to say: Its not only what we do, its how we manage that truly make the difference..

If you're looking for more than just a job - if you're looking for a place where you can truly make a difference - you might be the next person to join WIRE IT.


Role: Senior Customer Journeys Technical Consultant

Location: Full Remote, EMEA


Required skills:

  • Strong experience implementing marketing automation and customer journey solutions across B2C and B2B environments.
  • Hands-on experience with marketing platforms such as Adobe Journey Optimizer (AJO), Adobe Campaign, Marketo and Adobe Target.
  • Knowledge of Adobe Experience Cloud and enterprise marketing technologies.
  • Strong understanding of customer journey design, marketing personalization, segmentation and campaign optimization.
  • Experience with A/B testing, multivariate experimentation and data-driven marketing strategies.
  • Knowledge of CDP, DMP, identity management, data collection and privacy regulations.
  • Proficiency in HTML, SQL, scripting and data modelling.
  • Experience with campaign logic, workflow orchestration and API integrations.
  • Experience with API testing and integration tools such as Postman.
  • Ability to translate business requirements into scalable technical solutions and marketing architectures.
  • Experience working with Product and Engineering teams.
  • Strong consulting, stakeholder management and communication skills.
  • Experience providing technical guidance and mentoring team members.
  • Fluent communication skills and ability to work with executive-level stakeholders.


Nice to have:

  • Experience with Responsys, Salesforce Marketing Cloud, Braze, HubSpot or Cheetah Mail.
  • Experience leading complex marketing technology or customer experience projects.
  • Background in customer journey design, lifecycle marketing or marketing analytics.
  • Adobe Experience Cloud certifications.
  • Experience with Adobe AI technologies and AI-powered marketing solutions.
  • Experience with unit testing, test planning and technical documentation.


We offer:

  • No-term full-time contract;
  • Health Insurance;
  • 22 days of paid vacation;
  • 4 extra days annually (Carnival, Christmas Eve, New Year's Eve, Birthday);
  • Meal Allowance on card (Coverflex);
  • Referral Bonus;
  • Special discounts and flex options;
  • Training annual budget;
  • A great team-oriented culture;
  • Chance to become a part of a dynamically growing international company;
  • Challenging projects giving the unique opportunity to grow and learn.


Following the EU General Data Protection Regulation No. 2016/679, we inform you that by responding to this announcement, you consent to the use of your data by Wire IT, for as long as necessary. In case of doubt or request for elimination of your personal data, please send an email to info@wireit.pt