CRM Administrator

About the Role

We are hiring for a Zoho CRM Administrator to oversee and optimize the full Zoho suite, including CRM, Books, Desk, Campaigns, and more. This role will be key in ensuring smooth day-to-day operations and supporting internal teams in maximizing the use of Zoho tools for business efficiency.

Responsibilities

• Act as the main administrator for all Zoho applications.

• Configure and customize modules, workflows, automation, dashboards, and reports.

• Manage user roles, permissions, and security settings.

• Ensure data accuracy, perform data imports/exports, and manage deduplication.

• Provide user support and troubleshoot issues related to Zoho.

• Deliver training sessions and develop clear documentation.

• Coordinate Zoho system updates and maintenance.

• Work with internal teams on system integrations and automation initiatives.

• Identify and implement opportunities for process improvement using Zoho features.

• Communicate with Zoho support and manage escalations.

• Generate reports and dashboards to support decision-making.

Requirements

• 2+ years of hands-on experience with Zoho CRM and other Zoho applications (e.g., Books, Desk, Campaigns).

• Strong understanding of CRM systems and business processes.

• Analytical mindset with problem-solving skills.

• Ability to translate business needs into effective technical solutions.

• Strong communication and training skills.

• Highly organized with attention to detail.

• Experience with data integration/migration is a plus.

• Zoho certifications are highly desirable.