Customer Enablement Specialist

We're looking for a Customer Excellence who wants to grow with us. You don't need direct experience in this exact role — if you communicate well, pay attention to detail, and are eager to learn, we're ready to invest in you.

You'll play a key role in helping customers "use the product confidently, use it efficiently, and achieve real outcomes" through knowledge management, training, and thoughtful user experience design.

Day one, you'll have a team and existing materials to learn from — plus a clear path to grow.

Responsibilities

1. Create & Manage Customer Knowledge Content

• Translate product information into easy-to-understand materials: user guides, how-tos, FAQs

• Develop learning content in various formats: slides, tutorial videos, short articles

• Continuously learn new product features to keep content accurate and up-to-date

2. Manage Onboarding & Training

• Maintain and improve customer onboarding processes aligned with current product features

• Develop training materials: slides, walkthroughs, checklists, and video content

• Evaluate onboarding effectiveness and propose continuous improvements

3. Support Internal Teams (Internal Enablement)

• Help Sales and CXM teams stay up-to-date on product knowledge to serve customers effectively

• Collaborate with Marketing to provide accurate product information for communications

• Work closely with the Product team to exchange insights and support product development

What We Look For

Must-haves (what you bring)

• Strong communicator — can explain complex things simply, whether in writing, speaking, or visual formats

• Detail-oriented and thorough in everything you do

• Eager to learn, open to new things, and comfortable receiving feedback

• Customer-centric mindset — always thinking from the user's perspective

What we'll teach and support

• Deep knowledge of Wisesight's products

• Existing onboarding and training processes, with materials from the previous team

• How to analyze feedback and turn it into better content

• How to work cross-functionally with CXM, Sales, Product, and Marketing

Preferred Experience

• 1–3 years of work experience (not necessarily in this exact role)

• Age approximately 22–30

• Background in Customer experience management, Customer success, Trainin is a plus

• Experience with SaaS / Data / Analytics products is a bonus

• English proficiency: able to read documentation and communicate professionally