Customer Care Executive

WishQue (Pvt) Ltd | Full-Time | On-Site | Nawala, Sri Lanka

Join One of Sri Lanka's Fast-Growing E-Commerce Brands

WishQue is one of Sri Lanka's leading and fastest-growing e-commerce and gifting platforms, helping customers celebrate life's special moments through premium cakes, flowers, gifts and lifestyle products.

As we continue to grow, we are looking for an experienced, energetic and customer-focused Customer Care Executive to join our team at the WishQue Head Office in Nawala.

If you enjoy speaking with customers, solving problems and creating exceptional customer experiences, this could be the opportunity for you.

The Role

As a Customer Care Executive, you will be an important part of the WishQue customer journey — assisting customers from product selection and ordering through to successful delivery.

You will communicate with customers across phone, live chat, email and social media, providing fast, friendly and professional assistance while working closely with our Operations and Delivery teams.

Key Responsibilities

• Respond promptly and professionally to customer inquiries across multiple communication channels.
• Assist customers with product information, ordering, checkout, payments and delivery-related questions.
• Resolve customer concerns and complaints efficiently while maintaining a high standard of service.
• Coordinate with Delivery, Operations and other internal teams to ensure orders are fulfilled smoothly.
• Follow up on delayed or complex orders until the issue is fully resolved.
• Recommend suitable products and gifting options based on customer requirements.
• Identify relevant opportunities for upselling and cross-selling.
• Maintain accurate records of customer conversations, requests and resolutions.
• Identify recurring customer issues and contribute ideas to continuously improve the WishQue customer experience.
• Work towards customer service, response-time and customer satisfaction targets.

Who We're Looking For

We are looking for someone who genuinely enjoys helping customers and can remain professional, positive and solutions-focused — even during busy periods.

Experience & Qualifications

• Minimum 2 years of experience in Customer Service, Customer Support, Call Centre, Retail, E-Commerce or a similar customer-facing environment.
• G.C.E. O/L and A/L or an equivalent recognised qualification.
• Excellent spoken and written English.
• Ability to communicate in Sinhala and/or Tamil would be an advantage.
• Strong computer literacy and confidence using customer support and order management systems.
• Good analytical and problem-solving abilities.
• Ability to work accurately in a fast-paced environment and achieve performance targets.

Skills That Will Help You Succeed

• Excellent communication and interpersonal skills.
• A genuine customer-first attitude.
• Empathy, patience and professionalism.
• Strong problem-solving and critical-thinking skills.
• Excellent attention to detail.
• Ability to handle challenging customer situations calmly.
• Strong organisational and time-management skills.
• Positive attitude and ability to work effectively as part of a team.
• Confidence recommending products and identifying sales opportunities.

Why Join WishQue?

At WishQue, Customer Care is more than answering calls — our team plays a key role in creating memorable experiences for thousands of customers and gift recipients.

We offer:

• Attractive remuneration package
• Performance-based incentives
• Career growth and advancement opportunities
• Structured training and continuous professional development
• Exposure to a rapidly growing e-commerce and technology-driven business
• A professional, collaborative and supportive working environment
• Opportunities to develop experience across e-commerce, customer experience, operations and digital retail

Ready to Join Us?

If you're passionate about delivering great customer experiences and would like to grow your career with WishQue, we'd love to hear from you.

Apply online:
wishque.com/careers

Position: Customer Care Executive
Location: WishQue Head Office – Nawala
Employment Type: Full-Time | On-Site

Hotline: +94 71 213 8888