Customer Success Executive

Job Brief

We are looking for a professional Customer Success Executive to join us. You are a problem solver and will be responsible for advising and guiding a wide variety of customers to ensure they adopt Wizpresso successfully. You will work closely with customers to discover their business needs and challenges and then coach them on the best ways to use our solutions to solve them.

Responsibilities

• Empathize with every aspect of the customer experience, putting customers' needs first
• Guide and coach customers with a dedicated customer success process
• Meet customers to discover and understand their needs and develop an onboarding process
• Coach customers to be product experts and train their teams so they become increasingly self-sufficient
• Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty
• Identify common customer challenges and actively suggest better solutions
• Partner closely with cross-functional teams to translate business needs and product requirements into new solutions for customers
• Work with product teams to craft, refine, and adapt customer onboarding assets
• Help drive customer references and case studies

Requirement

• 1-2 years of experience in SaaS sales, customer success, account management, consulting, or a related discipline
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
• Strong interpersonal skills and experience in building long-term relationships
• Consistent track record of highly-professional customer service in a fast-paced, dynamic environment
• Diplomacy, tact, and poise under pressure when working through customer issues
• Knowledge of the latest development in SaaS solutions is an advantage
• University degree in business, communications, marketing, or a related field