Area Aftersales Manager (Automotive Industry)

Industry: Automotive Industry
Location: Lumphini, Pathum Wan, Bangkok (Near MRT)
Working hours: Monday - Friday (8:30-17:30)

Key Responsibilities:
- Strategic Oversight: Design and execute comprehensive quarterly and annual aftersales roadmaps; supervise implementation to ensure alignment with corporate goals.
- Network Expansion: Manage the bidding, planning, and construction of the aftersales service network to ensure optimal market coverage and facility standards.
- CSI Optimization: Lead the Customer Service Index (CSI) program, identifying service gaps and implementing targeted improvement plans for underperforming areas.
- Quality Assurance: Monitor aftermarket quality data from general agents and sales regions; analyze recurring technical issues to provide actionable feedback for product improvement.
- Complaint Resolution: Oversee the end-to-end "closed-loop" management of customer complaints to ensure timely resolution and long-term loyalty.
- Technical Empowerment: Develop and manage technical training programs for general agents and distributors to elevate maintenance standards and terminal repair capabilities.
- Market Intelligence: Systematically collect and analyze competitor aftersales data and market trends to maintain a competitive edge.
- Team Leadership: Directly manage and mentor the Aftersales team, including the Spare Parts Manager, Technical Manager, and Warranty Coordinator.
- KPI Accountability: Define, monitor, and take full responsibility for the Key Performance Indicators (KPIs) of the entire service department.
- Ad-hoc Initiatives: Execute specialized projects and additional tasks as required by senior leadership.

Qualifications:
- Bachelor's degree in engineering, Business, Marketing, or a related field.
- At least 5 years of experience in after-sales operations; experience in multiple after-sales roles would be an additional benefit.
- Proficient in Microsoft Office.
- Proficiency in English is preferred; Chinese language skills are an added advantage.
- Strong communication, learning, teamwork, and logical reasoning skills. Full of passion for business development, eager to learn new things, and able to manage unforeseen situations effectively.



If you're interested in this opportunity, you're able to apply directly via this website or send your updated resume to my email as "supakorn@wkr.co.th"