Customer Service Assistant Manager (Logistics)

Responsibilities:

• Oversee and manage daily activities within export cargo operations such as FCL, LCL, the buyer consolidation business and air shipment, ensuring smooth operations and adherence to company standards.
• Collaborate and coordinate effectively with shipper, carriers, overseas teams, and overseas buyers to align processes, resolve issues, and maintain consistent service quality.
• Manage and monitor the team to perform the tasks,
• Timely update shipment status to meet customer's SOP&KIPs, ensuring smooth operation. 
• Reduce any possibility that can cause operation failure in the team.
• Navigate and handle challenging situations and environments with efficiency, ensuring minimal disruption to operations.
• Utilize specialized software tools, including pivot tables, to analyze data, generate reports, and support decision-making processes.
• Embrace and manage hybrid working models, including balancing remote work and in-office responsibilities to maintain productivity and team cohesion.
• Support, report & leading the team, providing guidance, and mentoring junior staff members to enhance performance.

Qualifications:

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• At least 5-8 years of experience in Customer Service or related fields in 3PL logistics.
• At least 3-5 years of experience in a supervisor position level in the area of Customer Service or Logistics field.
• Excellent knowledge and experience in container buyers consolidation, Sea Freight Operation, FCL, LCL. 
• Knowledge of specialized computer programs, including pivot tables, with the ability to analyze complex data sets and generate actionable insights.
• Proficiency in English, with strong reading, writing, and verbal communication skills.
• Willingness to travel and work overseas with the team.
• Strong coordination and collaboration skills, particularly in working with overseas teams.
• Willingness and ability to adapt to a hybrid working model, showing strong organizational skills and self-motivation in both remote and in-office settings.
• Demonstrate leadership abilities, with experience in supervising teams, providing support to the management, and contributing to strategic initiatives.

If you're interested in this role, you're able to contact me or send your CV to my email as "supakorn@wkr.co.th"