Customer Service Supervisor

Responsibilities:

• Handle daily export cargo operations of carriers booking, SI/VGM submission, carriers' B/L follow up, FCR document, pre & post shipment notification, document pouching within the specific timeline as per customers purchased order and shipment plan.
• Daily and time update the shipment status into the system according to SOP & KPIs.
• Ensuring efficiency and adherence to company standards.
• Timely respond to overseas customers and counterparts to meet the deadline.
• Collaborate closely with overseas teams to synchronize activities.
• Travel and work overseas, particularly in Vietnam, Cambodia, Myanmar, and/or Bangladesh as a short-term assignment.
  Manage tough situations and environments effectively.
• Effectively manage and resolve complex situations and challenging environments, including addressing customer complaints and operational problems.
• Assist team leader to solve daily operation and monitor team's productivity.
• Adjust to and manage hybrid working models, including remote work arrangements, to maintain productivity and team engagement.

Qualifications:

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• At least 3-5 years of experience in CS position or similar and related positions in 3PL Logistics.
• Excellent knowledge and experience in container buyers consolidation, Sea Freight Operation, FCL, LCL.
• Knowledge of specialized computer programs, including pivot tables, with the ability to analyze complex data sets and generate actionable insights.
• Proficiency in English, with strong reading, writing, and verbal communication skills.
• Willingness to travel and work overseas with the team.
• Strong coordination and collaboration skills, particularly in working with overseas teams.
• Willingness and ability to adapt to a hybrid working model, showing strong organizational skills and self-motivation in both remote and in-office settings.
• Demonstrate leadership abilities, with experience in supervising teams, providing support to the management, and contributing to strategic initiatives.

If you're interested in this opportunity, you're able to apply directly via this website or send your updated resume to my email as "supakorn@wkr.co.th"