3rd Line MSP Engineer

3rd Line MSP Engineer | UK

Location: UK-wide (hybrid / remote options available)
Salary: £40,000 £55,000 DOE + on-call & benefits
Job Type: Permanent, Full-Time

About the Role

We are partnering with a growing Managed Service Provider (MSP) that delivers comprehensive IT support and project services across multiple sectors. They are seeking an experienced 3rd Line Engineer to handle complex escalations, lead infrastructure projects, and mentor junior engineers.

You'll join a dynamic technical team, working with a wide range of technologies and customers, ensuring systems run smoothly and securely.

Key Responsibilities

• Provide 3rd line support for complex technical incidents and escalations

• Design, implement and migrate infrastructure solutions (on-prem & cloud)

• Maintain and troubleshoot Microsoft environments (AD, Group Policy, Exchange, M365, Azure)

• Manage backup, disaster recovery, and network solutions (firewalls, switches, VPNs)

• Support project rollouts such as cloud migrations, Intune deployments, or security improvements

• Document technical solutions and provide guidance to 1st/2nd line teams

About You

• Proven 3rd line / senior infrastructure support experience, ideally within an MSP

• Strong knowledge of Windows Server, Hyper-V or VMware, O365, Azure, Intune & networking fundamentals

• Excellent problem-solving skills and customer-focused approach

• Comfortable managing multiple priorities in a fast-paced environment

• Relevant certifications (e.g. MS-100, AZ-104, CCNA) are a plus

Benefits

• Competitive salary plus on-call or overtime

• Ongoing training and certification support

• Exposure to diverse technologies and customer environments

• Flexible / hybrid working options

• Company pension, equipment provided, and team events