1st Line Support Engineer

1st Line Support Engineer

Location: On-site / Hybrid (UK-Wide)
Salary: £22,000 £28,000 (DOE)
Job Type: Full-time / Permanent

WLP Recruitment is seeking a motivated and customer-focused 1st Line Support Engineer to join a growing IT support team. This is an ideal opportunity for someone looking to build a career in IT with hands-on support, training, and progression.

Role Overview:

Youll be the first point of contact for IT queries, providing remote and on-site technical support for desktops, laptops, software, and networking issues.

Key Responsibilities:

• Logging and responding to tickets via helpdesk systems

• Troubleshooting Windows, Office 365, printers, and basic network issues

• Escalating unresolved problems to 2nd/3rd line teams

• Installing and configuring hardware/software

• Providing exceptional customer service to users

What Youll Need:

• 6-12 months of IT support experience (preferred)

• Strong communication and problem-solving skills

• Good understanding of Windows OS, Office 365 & Active Directory

• Keen to learn and grow in a technical support role

• Driving licence (advantageous for on-site roles)

Apply: ahmed@wlprecruitment.com |  Call: 07404 436972