Mainframe Operator

Mainframe Operator:

• Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology. 
• Quickly create, escalate, triage and track customer technology related incidents. 
• Excellent communication skills necessary to collaborate with IT staff, customers and vendors. 
• Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services. 
• Monitors mainframe control consoles, periodically checking system performance. 
• May assist with the review/validation of mainframe job control language. 
• Perform deliveries as assigned and must be able to lift 50 pounds. 
• The position mandates a presence onsite; there is not a work from home option. 
• Applicants could be requested to work holidays, days, afternoons and/or midnight shifts.
• Experience Level: Minimum 5 yrs
• Environment: Technical Environment(s); Must have an in-depth knowledge and at least 5 years of experience with Microsoft Teams. What's Up Gold, Pingdom, PRTG, IBM Mainframe