Administrative & Customer Support Assistant

• Company Overview

We are hiring for a wound care organization that needs support with patient communication, appointment scheduling, order processing, and general administrative work.

This role is best for someone who is friendly, organized, tech-savvy, and comfortable speaking with patients and customers by phone.

Job Summary

The Administrative & Customer Support Assistant will help manage daily communication, scheduling, website order support, patient follow-ups, and basic administrative tasks.

The right candidate should be professional, patient, detail-oriented, and able to handle sensitive information with care.

Key Responsibilities

Patient Communication & Scheduling

• Answer phone calls and emails from patients and customers
• Schedule appointments and manage follow-ups
• Communicate in a professional, friendly, and helpful manner
• Direct clinical or medical questions to the appropriate team member

Order & Website Support

• Process website orders for wound care products
• Enter order and customer details accurately into the system
• Follow up on missing information, order questions, or customer requests
• Keep order-related notes organized and updated

Patient & Customer Support

• Assist patients and customers with basic product and service questions
• Provide general information in a clear and professional way
• Handle patient-related information with care and confidentiality
• Escalate sensitive or clinical issues when needed

FAQ & Administrative Support

• Track common patient and customer questions
• Help build and maintain a simple FAQ/resource database
• Keep records, notes, and follow-ups organized
• Assist with other administrative tasks as needed

Requirements

• Strong spoken and written English
• Comfortable speaking with patients and customers by phone
• Organized, detail-oriented, and reliable
• Tech-savvy and comfortable using online systems and databases
• Professional, patient, and friendly communication style
• Able to handle sensitive information confidentially
• Comfortable managing calls, emails, orders, and follow-ups

Work Schedule

Monday to Thursday: Split shift, approximately 8:00 AM to 11:00 AM and 3:00 PM to 9:00 PM
Friday: 8:00 AM to 11:00 AM

Ideal Candidate

This role is a good fit for someone who enjoys helping people, communicates clearly, stays organized, and can manage multiple small tasks throughout the day without letting details fall through the cracks.