Administrative & Client Support Specialist

Healthcare GPO Administrative & Operations Coordinator

Role Overview

We are a healthcare Group Purchasing Organization (GPO) working with healthcare facilities, vendors, distributors, and national channel partners to help members access contracts, pricing programs, and operational support across multiple categories.

We are looking for a highly organized Administrative & Operations Coordinator to manage daily operations, track follow-ups, support implementations, and facilitate communication among internal leadership, members, vendors, distributors, and channel partners.

This role is a strong fit for someone who is detail-oriented, dependable, proactive, and comfortable managing multiple moving parts in a fast-paced business environment.

Key Responsibilities

• Manage day-to-day administrative and operational workflows across the company
• Maintain accurate records, activity updates, and tracking logs in CRM, project management tools, and spreadsheets
• Coordinate communication between internal leadership, healthcare members, vendors, distributors, and channel partners
• Assist with onboarding for new members, vendors, and contract programs
• Track pending items, follow-ups, implementation progress, and outstanding tasks to ensure projects keep moving forward
• Help manage timelines, documents, forms, contracts, and operational communication for member and vendor initiatives
• Support leadership with reporting, administrative coordination, and operational organization
• Monitor workflows to ensure opportunities, projects, and implementations stay organized and on schedule
• Communicate professionally by email, phone, and messaging platforms
• Maintain organized spreadsheets, reports, trackers, and internal documentation
• Help improve internal processes and overall operational efficiency over time
• Serve as a liaison between the company, members, vendors, distributors, and channel partners

Requirements

• Strong written and verbal English communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and manage multiple priorities in a fast-paced environment
• Ability to independently manage follow-ups, tracking, and ongoing responsibilities
• Comfortable handling administrative, operational, coordination, and problem-solving tasks
• Experience working with spreadsheets and Microsoft Excel is required
• Comfortable organizing information, updating trackers, filtering and sorting data, and working within operational spreadsheets
• Advanced Excel is not required, but strong working knowledge is important
• Comfortable learning and working within CRM systems and project management software
• Self-starter with the ability to take ownership and stay proactive
• Ability to stay organized and composed while managing multiple moving parts
• Must be available to work full-time from 9:00 AM to 5:00 PM EST

Preferred Experience

• Experience in healthcare, long-term care, medical supply, vendor relations, or GPO environments
• Experience using CRM systems, project management software, or operational tracking platforms
• Experience coordinating between clients, vendors, or multiple business partners
• Experience in administrative operations, account coordination, customer support, or business operations roles
• Ideal Candidate

The ideal candidate is reliable, proactive, organized, and communicative. You naturally stay on top of tasks, follow through consistently, and help keep operations running smoothly without constant oversight.

You are comfortable managing multiple projects and conversations simultaneously, keeping detailed records, and ensuring communication among all parties remains clear and organized. You know how to prioritize, stay ahead of deadlines, and create structure in a fast-moving environment.