IT Project Manager - End User Support - Remote Contract - New York, NY

Our client is seeking a highly organized and motivated Project Manager to lead their IT User Support team. The ideal candidate will be responsible for overseeing projects that enhance user support services, ensuring that their IT support operations run smoothly and efficiently. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of IT support processes.

This role is completely remote based out of New York!

Client update - candidates with a background in insurance, brokerage, or benefits management systems will excel well in this role.

Duration: 6 months

Key Responsibilities:

• Develop, implement, and manage project plans for IT user support initiatives
• Define project scope, goals, and deliverables in collaboration with stakeholders
• Monitor project progress and adjust plans as necessary to ensure successful completion
• Lead and mentor the IT User Support team, fostering a collaborative and high-performance work environment
• Assign tasks and responsibilities to team members, ensuring alignment with project goals
• Serve as the primary point of contact for stakeholders regarding project status, risks, and issues
• Facilitate regular meetings to provide updates and gather feedback from team members and stakeholders
• Identify opportunities for process improvements within the IT user support function
• Implement best practices and standard operating procedures to enhance service delivery
• Maintain comprehensive project documentation for future reference and compliance

Qualifications:

• Bachelors degree in information technology, Business Administration, or a related field
• Over 10 years of experience in IT, including more than 5 years as a Project Manager specializing in application support and service management
• Proficient in the Applied Systems or Vertafore products, such as Epic, Sagitta, BenefitPoint, ImageRight, etc.
• Strong understanding of IT support processes and methodologies (e.g., ITIL)
• Excellent organizational and multitasking skills, with the ability to prioritize tasks effectively
• Strong leadership and team management skills
• Exceptional communication and interpersonal skills
• Proficiency in project management tools and software (e.g., Microsoft Project, Jira, Trello)
• Project Management Professional (PMP) certification is a plus

Waterfall Technology Consulting Partners LLC (WTCP) is an equal opportunity employer and welcomes candidates from all backgrounds to apply. If you are ready to take the next step in your career, please submit your resume today!