Job Openings Sr. System Admin Tier 3- (Richard, Texas)

About the job Sr. System Admin Tier 3- (Richard, Texas)

Job Description: Sr. System Admin (Tier 3 Tech Support)

  • LEVEL: Senior
  • REPORTS TO: IT Director
  • TRAVEL REQUIRED: Up to 20% of the time
  • VISA SUPPORT: No visa sponsorships supported


  • REPORT TO A SPECIFIC LOCATION: Yes, they must report in person to a specific location
  • COUNTRY: United States of America
  • CITY: Richardson
  • POSTAL CODE: 75080


  1. Experience Working for an MSP (5+ years)
  2. Strong Microsoft Azure experience (5-7+ years)
  3. Strong Microsoft 365, Teams, SharePoint experience (5-7+ years)
  4. Strong Microsoft server and domain experience (5-7+ years)


  1. IT Certifications-Microsoft Azure, 365, Security.
  2. IT Certifications-Cisco CCNA, CCNP or ISC2 SSCP, CISSP

Job Description: The Senior Systems Administrator is responsible for 3 major areas of IT Service Delivery.

  1. Support and administration of servers, Microsoft 365, Azure, virtual environments, storage, security, and Backup Disaster Recovery (BDR) infrastructure both on-premise and cloud-based solutions.
  2. Handling escalations and advanced support of service requests beyond the abilities of higher-tier Service Desk Technicians.
  3. Assisting project and technical alignment teams with the implementation of servers, Microsoft 365, Azure storage, and BDR infrastructure projects both on-premise and cloud-based solutions.

Results of the Position & Key Accountabilities:

  • Resolving service tickets quickly and permanently
  • Customer Satisfaction: Keeping clients happy.
  • Documentation: Developing & updating documentation of systems supported
  • Leadership: Taking responsibility for mentoring and developing junior members.

Musts (Traits):

  • Possess and demonstrate a genuine desire to provide excellent customer service to clients.
  • Demonstrate the ability to prioritize and focus on the task at hand.
  • Demonstrate the ability to follow through on projects promptly.
  • Establish the ability to take initiative independent of direct supervision.
  • Ability to work in a team, communicate effectively, and manage confrontations/conflicts.
  • Self-motivated with the ability to work in a fast-moving environment.
  • Experience working for a Managed Service Provider

Musts (Technical):

  • Strong Microsoft Azure experience.
  • Strong Microsoft 365, Teams, and SharePoint experience.
  • Strong Microsoft server and domain experience.
  • Networking experience.
  • Diagnostic skills of technical issues.
  • Service awareness of all organization's key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Typing skills to ensure quick and accurate entry of service request details.


  • Relevant and current professional IT Certifications, such as:
    • Microsoft Azure, 365, Security.
    • Cisco CCNA, CCNP.