CTW Workplace Delivery - Nexthink Administrator

Experience

3-6 Yrs

Base Location

Portugal

Work Location

Lisbon

Grade (applicable to internal Candidates)

C

Are we open to considering candidates from other locations?

No

Is it a remote working?

No

Do you have any specific location preferences or constraints?

Lisbon, Portugal

Request ID

SAPXJP00076485 - CTW Workplace Delivery - Nexthink Administrator

Start Date

01-09-2025

End Date

31-03-2026

Hours for Estimated Spend

960

Description

"3rd party resources to support IT Infrastructure operations (e.g. 1st, 2nd, 3rd level IT support, Server and Landscape and Data center operations) which maintain SAP's ongoing business operation / business continuity. Hardware and software maintenance (break/fix, upgrades, etc.) is NOT included!
Infrastructure specific Services: Network and Telecommunication Specialists, Storage-, Server-, SAP Basis Operation Specialists, Client Technology Field Support, IT Helpdesk, IT NON-SAP Product Specialists, IT Security."

Positions Requested

1

Experience level

E3 - Senior Consultant (Minimum IT Experience 3-6 Years.)

Scope of Services / Deliverables

Service Delivery Location - SAP Portugal Office Onsite Support.

WFH policy applied as per location

Skills

We are currently seeking a Nexthink Administrator.
The Nexthink Administrator is responsible for the day-to-day administration, maintenance, and support of the Nexthink platform. This role plays a critical part in enhancing IT operations through proactive issue detection, user experience analytics, and continuous improvement initiatives based on Nexthink insights.

Key Responsibilities
Administer and maintain the Nexthink platform including Collector deployment, Portal configuration, and Portal management
Develop and deploy Nexthink campaigns, remote actions, workflows, checklists, investigations, and dashboards
Monitor digital experience metrics and proactively identify issues or performance trends
Collaborate with stakeholders to resolve end-user problems using Nexthink data
Create custom dashboards and reports for different IT and business stakeholders
Manage user access, roles, and permissions within Nexthink
Work with vendors and internal teams during Nexthink upgrades, patches, and new feature deployments
Stay current with product developments and Nexthink community best practice

Required Qualifications
5+ years of experience in IT operations, desktop support, or end-user experience platforms
2+ years of hands-on Nexthink administration experience
Strong understanding of Windows OS, endpoint management, and IT service delivery
Experience creating and managing Nexthink campaigns, workflows, checklists, dashboards, and investigations
Proficiency in scripting (e.g., PowerShell, javascript, bash) for remote actions and automation
Excellent analytical, problem-solving, and communication skills
Experience with ITSM tools (e.g., ServiceNow, Remedy) and endpoint tools (e.g.,Jamf , Intune)

Preferred Qualifications
Nexthink Certified Associate or higher
Experience integrating Nexthink with monitoring or analytics platforms (e.g., Splunk, Power BI)
Familiarity with digital experience scoring, employee sentiment analysis, or self-healing automation
Prior experience in large enterprise environments

Work delivery location (Country)

Portugal | PT

Work delivery location (City)

Lisbon