Job Openings CTW IT Ops - VMWare/Wintel support engineer

About the job CTW IT Ops - VMWare/Wintel support engineer

Start Date - 01-07-2025

End Date - 30-11-2026

Hours for Estimated Spend - 747

Description

"3rd party resources to support IT Infrastructure operations (e.g. 1st, 2nd, 3rd level IT support, Server and Landscape and Data center operations) which maintain SAP's ongoing business operation / business continuity. Hardware and software maintenance (break/fix, upgrades, etc.) is NOT included!
Infrastructure specific Services: Network and Telecommunication Specialists, Storage-, Server-, SAP Basis Operation Specialists, Client Technology Field Support, IT Helpdesk, IT NON-SAP Product Specialists, IT Security."

Positions Required 1

Experience level E3 - Senior Consultant (Minimum IT Experience 3-6 Years.)

Scope of Services / Deliverables

Work delivery location (Country) United States | US

Work delivery location (City) Newtown Square

EXPECTATIONS AND TASKS

Technical Tasks

  • Manage Firmware updates on Host hardware (HPE Proliant DL, Synergy Blade Servers)
  • Strong Knowledge on PowerShell scripting
  • Manage ESXi, Hyper V Patches
  • Manage VMware Tools versions
  • Manage VM with snapshots
  • Responsible for identifying, recording, registering and performing the correct troubleshooting of tickets as mentioned in the service catalog for each service.
  • Install, de-install and refresh all CTW Physical Server Equipment (IMAC Activities).
  • Perform any IMAC (Install, Move, Add, Change) relating to Virtual Servers.
  • Perform evaluation and testing of any new Server Image.
  • Maintain and Support all CTW Servers.
  • Proactively Monitor and resolve issues reported in vCenter Alarms
  • Remediate CTW servers following issues found by SCOM monitoring services.
  • Strong knowledge on Microsoft Clustering
  • Advise End-Users/ SAP about missing patches and hot-fixes or any opportunity to migrate a Server to the latest standard.
  • Report Server uptime and Server Availability to Authorized Users.
  • Inform users about backups schedules / volumes.
  • Maintain an up-to-date list of Server Owners/Inventory.
  • Escalate relevant tickets to SAP SMEs and follow-up until closure.
  • Windows Server OS patching using SCCM, Chef.
  • Write automation workflow scripts using MS Powershell
  • Good to have knowledge on vROPS, Log Insight

Process Expectations

  • Follow agreed processes and procedures for ticket resolution.
  • Have Pro-active approach to identify, co-ordinate and resolve tickets
  • Be a team player and interact/help team members/cross functional teams to achieve faster issue resolution
  • Follow/Improve SLA resolution timings.
  • Adhere to incident, problem and change management processes.
  • RCA Preparation on Major Incidents
  • Participate in team meetings as per the agreed governance model.
  • Engage SAP CTW Experts, if required as per service catalog RACI. Work to reduce the ticket assignment to Expert group
  • Participate and contribute in continual service initiatives/improvements.
  • Assist operation line manager in meeting program objectives.
  • Contribute to create and update the knowledge articles. Update documents and share them with the operation line manager for review and approval.
  • Keep updated on new technologies and request training if needed.
  • Communicate with identified users appropriately via all approved media.
  • Adhere to Shift timings and Complete the assigned tasks
  • Hand-off pending issues/tasks to in-coming shift with all details, as per the defined process
  • Act as a backup resource, when in need.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • University degree or equivalent work experience
  • Good to have VMWare VCP Certification
  • Expérience with ITIL processes especially incident, change and service level management
  • Need to be independent and coordinate with various teams for the daily operations, plan and execute scheduled activities.
  • Able to work in 24/7 support shifts
  • Willingness to learn new skills and technologies.
  • Ability to make quick decisions, assume leadership without supervision, able to assume a role of authority as necessary.
  • A keen eye for detail and a results driven approach
  • Effective analysis: Ability to listen, analyze and summarize.
  • Ability to work in stressful situations. Conflict management skills is a plus.
  • Customer and team-work oriented.
  • Outstanding communication skills. Excellent English written and oral communication skills

WORK EXPERIENCE

  • More than 5 years of relevant Experience in the required areas (virtualization/server OS)
  • Required:
    • Expert knowledge of maintenance & troubleshooting of physical or virtual servers
    • Expert knowledge of Microsoft Hyper-V and VMWare
    • Hands on experience on PowerShell Scripting
    • Administration of MS Windows Servers
    • Should be proficient in VMWare vSphere and should have hands on experience on ESXi 7
    • Troubleshooting ESXi issues related to storage, network and performance.
    • Good knowledge on High Availability, DRS, V-Motion, Distribution Switch, Capacity planning, Storage Migration, Cross V-center Migration, and Upgrades.
  • Desired:
    • Experience in HPE ProLiant DL systems, Synergy Blades
    • Firmware and Server Patch management
    • Knowledge of Networking
    • Knowledge of SQL
    • SCCM/Chef knowledge
    • Good to have knowledge on Install, Configure and manage Linux Flavors (e.g Redhat, Ubuntu, CentOS)
    • Good to have knowledge on managing linux based Cloud Management Platforms like Cloudstack, Openstack
    • Work experience in an international environment. Software Industry experience strongly preferred.

LOCATION

Newton Square, USA

EXPECTED TRAVEL

If required, not compulsory.


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