Senior IT & Business Analyst

Role Overview

We are seeking an experienced IT & Business Analyst (Freelancer) to act as the vital bridge between business stakeholders and IT teams.
The consultant will play a key role in understanding, analyzing, and documenting business processes, translating them into detailed system requirements that ensure solutions are fit for purpose within Clinical Development and Cell Therapy operations.

This hybrid freelance role requires presence in the Leiden office at least 2 days per week (3 days preferred) and offers an opportunity to collaborate directly with stakeholders across Technical Operations and IT.

Key Responsibilities

Business Analysis & Requirements Management

• Understand, analyze, and challenge business needs, translating them into structured sets of requirementsfrom business-level to functional specifications.

• Ensure business requirements align with the overall Systems & Technology (S&T) architecture and strategy.

• Represent business needs in operational and governance meetings to ensure proper translation into system design and delivery.

• Capture and translate business processes (BPMN) into clear system requirements using JIRA for documentation and traceability.

• Ensure all requirements comply with GxP, GDPR, and CSV policies as applicable.

Solution Design & Process Optimization

• Collaborate with technical teams to translate business workflows into IT system functionality and testing plans.

• Propose process improvements and system enhancements aligned with business strategy and compliance standards.

• Support business case creation, budgeting, and portfolio management activities for ongoing IT initiatives.

• Create mockups, process diagrams, and visual flows to guide stakeholders toward shared understanding of solutions.

Operational Support & User Engagement

• Support business users through operational tasks to strengthen understanding of systems and business needs.

• Participate in training sessions for tools and applications developed by the S&T team.

• Help maintain backlogs to track business requirements and ensure delivery alignment.

• Provide service-oriented support, resolving issues proactively and efficiently.

Collaboration & Communication

• Work closely with IT, business partners, and other departments to ensure seamless integration of system solutions.

• Maintain transparent cross-functional communication to support progress, risk tracking, and change management.

• Contribute to continuous improvement initiatives, gathering feedback from users and stakeholders to enhance systems and processes.

Required Skills & Qualifications

• Masters degree in Information Technology, Engineering, or Biomedical Sciences, or equivalent experience.

• 5-7 years of relevant experience in implementing and supporting IT systems.

• Experience in pharmaceutical or life sciences environments (GxP knowledge is a plus).

• Strong analytical, structured, and detail-oriented mindset.

• Hands-on experience with JIRA, BPMN modeling, and business process documentation.

• ️ Familiarity with Computer System Validation (CSV) and regulated environments.

• Excellent communication skills in English (spoken and written).

• Ability to work independently and collaboratively across multiple teams.

• Proven ability to manage multiple projects simultaneously in complex environments.

Ideal Profile

We are looking for a freelancer, not a permanent employee a consultant who:

• Operates independently with minimal supervision.

• Combines a consultative and collaborative mindset with a strong delivery focus.

• Is structured and analytical, even in dynamic or changing contexts.

• Has a strong sense of ownership and accountability.

• Consistently delivers high-quality results, going the extra mile when needed.

• Is available to work onsite in Leiden at least 2 days per week (preferably 3).